Comcast Report
Subscriber Totals - July 1996
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
109,369 |
104,318 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
111,002 |
105,391 |
| Disconnects |
0 |
3070 |
5079 |
| Downgrades |
0 |
8 |
3730 |
| Upgrades |
0 |
0 |
1451 |
| New |
0 |
452 |
666 |
| Reconnect |
|
2376 |
5160 |
| Ending Subscribers |
307 |
110,752 |
103,859 |
| Homes Passed |
183,032 |
| Extra Outlets |
73,968 |
| % of Penetration |
60.51% |
| Promotional Installs |
1269 |
Operator's Incoming Calls Report - July 1996
| |
Month |
Year-To-Date |
| Total Calls Received |
47,704 |
276,540 |
| Total Calls Handled |
45,252 |
262,588 |
| # of Calls Answered After 30 Seconds |
40,925 |
238,064 |
| % of Calls Answered After 30 Seconds |
90.44% |
90.66% |
| # of Calls Abandoned After 30 Seconds |
2452 |
8588 |
| % of Calls Abandoned After 30 Seconds |
5.14% |
3.11% |
| Average Answer Time (Seconds) |
6.89 |
6.785 |
| Busy Rate |
0.00% |
1.12% |
| Total Hours Staffed |
744 |
5112 |
Service Interruption Report - July 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
298 |
1600 |
| # of Planned Outages |
38 |
140 |
| % of Planned Outages |
13% |
9% |
| # of Unplanned Outages |
260 |
1460 |
| % of Unplanned Outages |
87% |
91% |
| # of Subscriber Outages (service calls*) |
2.72% |
2.71% |
| % of Subscriber Outages (service calls*) |
2.72% |
2.71% |
| Total Subscriber Outage hours |
561 |
3650 |
Service Call Report - July 1996
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1334 |
9327 |
| Total Service Calls Scheduled |
1334 |
9327 |
| Total Service Calls Completed |
1334 |
9327 |
| Within 24 Hours |
712 |
4968 |
| % Within 24 Hours |
53.4% |
53.3% |
| Within 36 Hours |
1219 |
8683 |
| % Within 36 Hours |
91.4% |
93.1% |
| After 36 Hours |
115 |
644 |
| % After 36 Hours |
8.6% |
6.9% |
Installation Report - July 1996
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
3002 |
21,812 |
| Total Installs Completed |
3002 |
21,445 |
| # Within 7 Days |
2608 |
18,348 |
| # After 7 Days |
394 |
3097 |
| % Within 7 Days |
86.88% |
85.56% |
Construction Report - July 1996
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Kensington Farms, Sect. 14 |
0.36 |
|
NS |
| 2 |
Cherry Lakes, Sect. 9 |
0.67 |
0.03 |
NS |
| 3 |
River Run Estates |
1.35 |
0.04 |
NS |
| 4 |
Hartman Farms, 6 |
0.09 |
|
NS |
| 5 |
Oakland Woods |
0.36 |
|
NS |
| 6 |
El - Beulah Retirement Village |
0.74 |
0.14 |
APT |
| 7 |
Carrington Woods |
0.64 |
0.35 |
CON |
| 8 |
Country Club Estates |
0.57 |
0.30 |
NS |
| 9 |
Cedar Springs, Sect. 2 |
0.10 |
|
NS |
| 10 |
Meridian Oaks Guest Homes |
0.03 |
0.05 |
APT |
| 11 |
Shorewalk |
0.01 |
|
NS |
| 12 |
Windham Lake, 1 & 2 |
0.49 |
0.03 |
ns |
| 13 |
Northwoods @ Giest |
0.65 |
|
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Service Announcements
July 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Arts Council of Indianapolis "Indy's Rhythm & Hues"
-
Indiana Nature Conservatory "Listen"
-
Crime Stoppers
-
Central Indiana Regional Blood Center
-
MDA K-9 Walk
-
Jr. Achievement "20 Kids"
-
IMS Hall Of Fame License Plate
-
Kilmer Academy IPS 69
National
-
Marines "Always"
-
Marines "Transformation"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
Ad Council Crime Prevention "Two Lives"
-
Ad Council Safety Belt "Childsplay"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math Is Power"
-
Drug Free Navy & Marines "Blue Angels"
-
US Dept of Agricultural "Harmony-Soil Conservation"
-
Denver Center for the Performing Arts
-
Fire Prevention "See-More Smoke"
-
A.I.S.E. "Big Sister"
-
Ad Council "Math Four Letter Word"
-
UNICEF Olympic-Aid
-
Navy "Doers"
-
Ad Council "Drunk Driving-Innocent People"
-
Lutheran Council "Together"
-
Ad Council "In America"
-
Red Cross "Mustang"
-
Ad Council "Smokey Says" |
