Comcast Report
Subscriber Totals - December 1996
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
110,711 |
105,331 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
112,344 |
106,404 |
| Disconnects |
0 |
3324 |
4578 |
| Downgrades |
0 |
0 |
2754 |
| Upgrades |
0 |
114 |
1921 |
| New |
0 |
578 |
997 |
| Reconnect |
|
2655 |
4175 |
| Ending Subscribers |
307 |
112,367 |
106,165 |
| Homes Passed |
184,428 |
| Extra Outlets |
77,052 |
| % of Penetration |
60.93% |
| Promotional Installs |
1681 |
Operator's Incoming Calls Report - December 1996
| |
Month |
Year-To-Date |
| Total Calls Received |
90,747 |
5,972,190 |
| Total Calls Handled |
87,942 |
629,724 |
| # of Calls Answered After 30 Seconds |
79,771 |
561,416 |
| % of Calls Answered After 30 Seconds |
90.71% |
89.15% |
| # of Calls Abandoned After 30 Seconds |
2805 |
24,179 |
| % of Calls Abandoned After 30 Seconds |
3.09% |
0.40% |
| Average Answer Time (Seconds) |
4.03 |
4.72 |
| Busy Rate |
4.10% |
5.00% |
| Total Hours Staffed |
744 |
8784 |
Service Interruption Report - December 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
153 |
2783 |
| # of Planned Outages |
5 |
671 |
| % of Planned Outages |
3% |
24% |
| # of Unplanned Outages |
148 |
2112 |
| % of Unplanned Outages |
97 |
76 |
| Total Duration of Outages |
759 |
6202 |
Service Call Report - December 1996
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
5240 |
26,580 |
| Total Service Calls Scheduled |
5240 |
26,580 |
| Total Service Calls Completed |
4956 |
25,724 |
| Within 24 Hours |
1551 |
10,909 |
| % Within 24 Hours |
31.3% |
42.4% |
| Within 36 Hours |
2191 |
17,968 |
| % Within 36 Hours |
44.2% |
69.8% |
| After 36 Hours |
2765* |
7756 |
| % After 36 Hours |
55.8% |
30.2% |
| % of Subscriber Service Calls |
4.1% |
3.3% |
| *2271 Calls Were Scheduled Later Than 36 Hours Due to Customer Request |
Installation Report - December 1996
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4534 |
44,621 |
| Total Installs Completed |
4046 |
43,369 |
| # Within 7 Days |
3603 |
36,954 |
| # After 7 Days |
443 |
6415 |
| % Within 7 Days |
89.05% |
85.21% |
Construction Report - December 1996
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Briarstone Villas, Sect. 1 |
0.30 |
0.03 |
CON |
| 2 |
Guion Creek Woods |
0.00 |
0.00 |
CON |
| 3 |
Capital Station |
0.05 |
|
APT |
| 4 |
Bel Moore, Sect. 3 |
0.09 |
|
NS |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Service Announcements
December 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Central Indiana Regional Blood Center
-
IMS Hall Of Fame License Plate
-
Kilmer Academy IPS 69
-
Jr. Achievement "20 Kids"
-
PCA Careline
-
Nature Conservatory "Listen"
-
Youthworks
National
-
Ad Council "Fire Prevention-Seemore Smoke"
-
Ad Council "Math is a Four Letter Word"
-
Navy "Doers"
-
Ad Council "Drunk Driving-Innocent People"
-
Lutheran Council "Together"
-
Ad Council "In America"
-
Ad Council "Smokey Says"
-
Marines "Always"
-
Marines "Transformation"
-
Catholic Communication Campaign "TV-13 Values"
-
National Guard "In Your Community"
-
Ad Council "Math Is Power"
-
Drug Free Navy & Marines "Blue Angels"
-
Drug Free Navy & Marines "Blank Slate"
-
US Dept of Agricultural "Soil Conservation-Harmony"
-
Ad Council "Vote 96"
-
American Lung Association "Morton Downey Jr."
-
Red Cross "Help Can't Wait" |
