Comcast Report
Subscriber Totals - August 1996
| |
Limited |
Standard |
Total Pay |
| Beginning Subscribers |
307 |
109,119 |
102,786 |
| Bulk Accounts |
0 |
1633 |
1073 |
| Total Beginning Subscribers |
307 |
110,752 |
103,859 |
| Disconnects |
0 |
2882 |
3793 |
| Downgrades |
0 |
0 |
3062 |
| Upgrades |
0 |
2 |
1728 |
| New |
0 |
477 |
692 |
| Reconnect |
|
2983 |
4693 |
| Ending Subscribers |
307 |
111,332 |
104,117 |
| Homes Passed |
183,326 |
| Extra Outlets |
74,329 |
| % of Penetration |
60.73% |
| Promotional Installs |
1833 |
Operator's Incoming Calls Report - August 1996
| |
Month |
Year-To-Date |
| Total Calls Received |
51,840 |
328,380 |
| Total Calls Handled |
49,318 |
311,906 |
| # of Calls Answered After 30 Seconds |
44,832 |
282,896 |
| % of Calls Answered After 30 Seconds |
90.90% |
90.70% |
| # of Calls Abandoned After 30 Seconds |
2522 |
11,110 |
| % of Calls Abandoned After 30 Seconds |
4.86% |
3.38% |
| Average Answer Time (Seconds) |
4.03 |
5.4075 |
| Busy Rate |
5.18% |
3.16% |
| Total Hours Staffed |
744 |
5856 |
Service Interruption Report - August 1996
|
Outages |
Monthly |
Year-To-Date |
| Total # of Outages |
258 |
2133 |
| # of Planned Outages |
65 |
480 |
| % of Planned Outages |
25% |
11% |
| # of Unplanned Outages |
193 |
1653 |
| % of Unplanned Outages |
75% |
89% |
| # of Subscriber Outages (service calls*) |
2.98% |
2.72% |
| % of Subscriber Outages (service calls*) |
2.98% |
2.72% |
| Total Subscriber Outage hours |
565 |
4215 |
Service Call Report - August 1996
| |
Monthly |
Year-To-Date |
| Total Service Calls Received |
1538 |
10,865 |
| Total Service Calls Scheduled |
1538 |
10,865 |
| Total Service Calls Completed |
1538 |
10,865 |
| Within 24 Hours |
846 |
5814 |
| % Within 24 Hours |
55.0% |
53.5% |
| Within 36 Hours |
1446 |
10,129 |
| % Within 36 Hours |
94.0% |
93.2% |
| After 36 Hours |
92 |
736 |
| % After 36 Hours |
6.0% |
6.8% |
Installation Report - August 1996
| |
Month |
Year-To-Date |
| Total Installs Scheduled |
4148 |
25,960 |
| Total Installs Completed |
4148 |
25,593 |
| # Within 7 Days |
3826 |
22,174 |
| # After 7 Days |
322 |
3419 |
| % Within 7 Days |
92.24% |
86.64% |
Construction Report - August 1996
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Country Charm, Sect. 1 |
0.45 |
|
NS |
| 2 |
Northwoods @ Geist |
0.25 |
|
NS |
| 3 |
Carson Farms |
1.05 |
|
NS |
| 4 |
Hawthorms @ The Crossings, 1 & 2 |
1.12 |
|
NS |
| 5 |
Franklin Park Estates, Sect. 4 |
0.33 |
|
NS |
| 6 |
Churchman Estates, Sect. 1 |
0.62 |
0.09 |
NS |
| 7 |
Big Run IV |
0.30 |
|
NS |
| 8 |
Firethorne Apts |
1.79 |
0.01 |
APT |
| 9 |
The Vinings @ Geist |
0.62 |
|
APT |
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Service Announcements
August 1996
Local
-
Indiana Children's Trust Fund "License Plate"
-
Arts Council of Indianapolis "Indy's Rhythm & Hues"
-
Indiana Nature Conservatory "Listen"
-
Crime Stoppers
-
Central Indiana Regional Blood Center
-
MDA K-9 Walk
-
Jr. Achievement "20 Kids"
-
IMS Hall Of Fame License Plate
-
Kilmer Academy IPS 69
National
-
Marines "Always"
-
Marines "Transformation"
-
March of Dimes "Fantasy"
-
Catholic Communication Campaign "TV-13 Values"
-
Ad Council Crime Prevention "Two Lives"
-
Ad Council Safety Belt "Childsplay"
-
Environmental Protection Agency "Clean Water"
-
National Guard "In Your Community"
-
Ad Council "Math Is Power"
-
Drug Free Navy & Marines "Blue Angels"
-
US Dept of Agricultural "Harmony-Soil Conservation"
-
Denver Center for the Performing Arts
-
Fire Prevention "See-More Smoke"
-
A.I.S.E. "Big Sister"
-
Ad Council "Math Four Letter Word"
-
UNICEF Olympic-Aid
-
Navy "Doers"
-
Ad Council "Drunk Driving-Innocent People"
-
Lutheran Council "Together"
-
Ad Council "In America"
-
Red Cross "Mustang"
-
Ad Council "Smokey Says" |
