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April 2008 BHN Report
Bright House Report
Subscriber Totals - April 2008
| |
Beginning |
Ending |
Difference |
| Limited Basic |
3160 |
3152 |
-8 |
| Full Cable Service* |
52,736 |
52,859 |
123 |
| System Total |
55,896 |
56,011 |
115 |
| Homes Passed |
159,198 |
159,264 |
66 |
| Penetration % |
35.17% |
|
|
| *NOTE: Includes bulk unit equivalents. |
Operator's Incoming Calls Report - April 2008
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter-To-Date |
| Total Calls Received |
56,289 |
56,289 |
| Total Calls Handled |
55,918 |
55,918 |
| # of Calls Answered in 30 Seconds or Less |
51,901 |
51,901 |
| % of Calls Answered in 30 Seconds or Less |
92.8% |
92.80% |
| Busy Rate |
0.552% |
0.552% |
Complaint Summaries - April 2008
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Atty Gen. |
Total Month |
| Rates |
1 |
|
|
|
1 |
| Service Interruptions |
4 |
|
|
|
4 |
| Billing |
3 |
|
|
|
3 |
| Customer Service |
1 |
|
|
|
1 |
| Installations |
0 |
|
|
|
0 |
| Telephone Service |
2 |
|
|
|
2 |
| Programming |
0 |
|
|
|
0 |
| Bury Cable |
1 |
|
|
|
1 |
| Technical Service |
1 |
|
|
|
1 |
| Online |
1 |
|
|
|
1 |
| Late Fees |
0 |
|
|
|
0 |
| Miscellaneous |
0 |
|
|
|
0 |
| Digital Voice |
0 |
|
|
|
0 |
| Digital Cable |
0 |
|
|
|
0 |
| *Total |
14 |
0 |
0 |
0 |
14 |
| *This number represents 9 customers. |
Service Interruption Report - April 2008
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
20 |
62 |
| Estimated # of Subscribers With Interrupted Service* |
3811 |
3811 |
| Total Service Interruption Hours |
43.95 |
43.95 |
| System Reliability % |
99.9530% |
99.9530% |
| NOTE: *More than 2 cable off calls within a node determines a service interruption. |
Service Call Report - April 2008 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter-To-Date |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100% |
100% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
0% |
0% |
Installation Report - April 2008
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter-To-Date |
| % Within 7 Days* |
100.00% |
100.00% |
| *or by customer request |
|
|
Construction Report - April 2008
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| |
Total |
0.0 |
|
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
PUBLIC AFFAIRS MONTHLY REPORT – April 2008
Community Affairs
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The division was a sponsor of the annual fundraising and wine tasting event for the Social Health Association of Indiana. This organization provides social health education to student in over 160 Indiana schools. This is the first time we’ve sponsored this organization.
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The division again sponsored the final competition of the African American History Challenge. This event is presented by the 100 Black Men of Indianapolis. The winners of the local competition represent the Indianapolis 100 Black Men Chapter at the national competition in Orlando this summer.
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The division was a sponsor for the Indianapolis Public School ’s Above and Beyond the Call of Duty (ABCD) Awards dinner. The ABCD Awards honors teachers who go above and beyond their job descriptions, to contribute to the education of their students. This is the first year for this program. Al Aldridge, BHN, is the current president of the Indianapolis Public Schools Education Foundation.
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Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, Gideon’s Gate, the Indiana Cable Telecommunications Assn., the YMCA, the 100 Black Men, LEAD, Inc, the Indianapolis chapter, the Coalition of 100 Black Women and the Indiana Hemophilia Foundation, and IPS School 51.
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