July BHN Report

Bright House Report

Subscriber Totals - July 2007

Operator's Incoming Calls Report - July 2007

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - July 2007

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - July 2007

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - July 2007 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - July 2007

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - July 2007

PUBLIC AFFAIRS MONTHLY REPORT – JULY 2007

 Community Affairs

•       The Dvision was again a major sponsor for the Indiana Black Expo’s 2007 “Summer Celebration.”  In conjunction with Comcast, Bright House sponsored the IBE Corporate Corporate Luncheon and produced the video saluting the IBE corporate sponsors.  Bright House also hosted a joint information booth in the Convention Center for the 3-day weekend of the cultural event.   The Division also sponsored the Cultural Arts fund-raiser “Dance Diaspora,” and was the major sponsor of the “ Ohio Valley Star Quest” Star Quest is a regional youth talent competition.

•       The Division sponsored “Carmel Fest,” a 4^th of July festival.  This event includes a parade, games and food.  For the first time, Bright House entered the Bright House Networks float in the Carmel Fest parade.  Bright House also donated a $1,000 gift certificate for the events fundraiser. This was their 4^th year of sponsoring this event.

•       The Division set up a computer lab in one of the Divisions’ training rooms in July and hosted 16 kids from IPS school 51 for a week.  The students were also giving  a special 1-hour session on Internet safety and the Video Program Ratings system.  The lab was staffed with BHN employee volunteers.

•       Al Aldridge was the recipient of the 2007 LIS Daly Outstanding Board Service Award presented at the Minority Volunteer Recognition Breakfast in July.  The Executive Director of Hemophilia of Indiana nominated him for his 14+years of volunteer board service to Hemophilia of Indiana, Inc.  Neither Al nor anyone in his family has Hemophilia.

•       Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, Gideon’s Gate, the Indiana Cable Telecommunications Assn., the YMCA, the 100 Black Men, LEAD, Inc, the Indianapolis chapter, the Coalition of 100 Black Women and the Indiana Hemophilia Foundation, and IPS School 51.

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