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April 2007 BHN Report
Bright House Report
Subscriber Totals - April 2007
| |
Beginning |
Ending |
Difference |
| Limited Basic |
3231 |
3241 |
10 |
| Full Cable Service* |
56,148 |
55,876 |
-272 |
| System Total |
59,379 |
59,117 |
-262 |
| Homes Passed |
158,856 |
158,982 |
126 |
| Penetration % |
37.18% |
|
|
| *NOTE: Includes bulk unit equivalents. |
Operator's Incoming Calls Report - April 2007
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter-To-Date |
| Total Calls Received |
56,063 |
56,063 |
| Total Calls Handled |
55,877 |
55,877 |
| # of Calls Answered in 30 Seconds or Less |
53,538 |
53,538 |
| % of Calls Answered in 30 Seconds or Less |
95.8% |
95.8% |
| Busy Rate |
0.191% |
0.191% |
Complaint Summaries - April 2007
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Atty Gen. |
Total Month |
| Rates |
0 |
|
|
|
0 |
| Service Interruptions |
4 |
|
|
|
4 |
| Billing |
7 |
|
|
|
7 |
| Customer Service |
2 |
|
|
|
2 |
| Installations |
0 |
|
|
|
0 |
| Telephone Service |
2 |
|
|
|
2 |
| Programming |
0 |
|
|
|
0 |
| Bury Cable |
1 |
|
|
|
1 |
| Technical Service |
1 |
|
|
|
1 |
| Online |
2 |
|
|
|
2 |
| Late Fees |
0 |
|
|
|
0 |
| Miscellaneous |
0 |
|
|
|
0 |
| Digital Voice |
2 |
|
|
|
2 |
| *Total |
21 |
0 |
0 |
0 |
21 |
| *This number represents 18 customers. |
Service Interruption Report - April 2007
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
42 |
42 |
| Estimated # of Subscribers With Interrupted Service* |
3114 |
3114 |
| Total Service Interruption Hours |
80.80 |
80.80 |
| System Reliability % |
99.9857% |
99.9857% |
| NOTE: *More than 2 cable off calls within a node determines a service interruption. |
Service Call Report - April 2007 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter-To-Date |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100% |
100% |
| % of Appointments Kept Within 4-Hour Service Window During Normal Business Hours, Unless Otherwise Directed by a Customer |
0% |
0% |
Installation Report - April 2007
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter-To-Date |
| % Within 7 Days* |
100.00% |
100.00% |
| *or by customer request |
|
|
Construction Report - April 2007
| # |
Construction Location |
Underground |
Aerial |
Dwelling |
| 1 |
Verenda Building |
0.03 |
0.03 |
RR |
| 2 |
1701 W. 15th Street |
0 |
0.05 |
RR |
| |
Total |
0.03 |
0.08 |
|
|
Dwelling Codes |
| APT-Apartments |
| NS-New Subdivision |
| NH-Nursing Home |
| CON-Condominiums |
Public Affairs Monthly Report
April 2007
Community Affairs:
-
The Division was renewed its sponsorship with the Net Literacy Project. This project assists youth and seniors with understanding the Internet and how to use the Internet in a safe-connect environment. This was their 2nd year of being a sponsor by providing funds to offset the project.
-
Several members of the Division volunteered to relieve 5th and 6th grade teachers at IPS School 51, so that the teachers could have an In-Service training session. The Division continues to work with the After School program each week.
-
The Division was a corporate sponsor of the Ruth Lilly Education Center's An Evening with Three Chefs. This is the 6th Annual version of this fundraiser for the RL Education Center. This was their first year as a sponsor of this event.
-
Al Aldridge was elected to serve as the 2007/2008 President of the Board for the Indianapolis Public School Education Foundation (IPSEF). This is his 6th year as a member of the Board and was the former Secretary of the Board.
-
Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, Gideon's Gate, the Indiana Cable Telecommunications Association, the YMCA, the 100 Black Men, LEAD, Inc., the Indianapolis Chapter, the Coalition of 100 Black Women, the Indiana Hemophilia Foundation, and IPS School 51.
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