Bright House Report
Subscriber Totals - September 2006
| |
Beginning |
Ending |
Difference |
| Limited Basic |
3199 |
3224 |
25 |
| Full Cable Service* |
56,594 |
55,833 |
-761 |
| System Total |
59,793 |
59,057 |
736 |
| Homes Passed |
158,352 |
158,473 |
121 |
| Penetration % |
37.27% |
| NOTE: Includes bulk unit equivalents. |
Operator's Incoming Calls Report - September 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter-To-Date |
| Total Calls Received |
61,251 |
188,999 |
| Total Calls Handled |
60,884 |
188,037 |
| # of Calls Answered in 30 Seconds or Less |
55,247 |
171,194 |
| % of Calls Answered in 30 Seconds or Less |
90.7% |
91.0% |
| Busy Rate |
0.002% |
0.002% |
Complaint Summaries - September 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
1 |
|
|
|
1 |
| Service Interruptions |
2 |
|
|
|
2 |
| Billing |
2 |
|
|
|
2 |
| Customer Service |
2 |
|
|
|
2 |
| Installations |
0 |
|
|
|
0 |
| Telephone Service |
2 |
|
|
|
2 |
| Programming |
1 |
|
|
|
1 |
| Bury Cable |
0 |
|
|
|
0 |
| Technical Service |
2 |
|
|
|
2 |
| Online |
1 |
|
|
|
1 |
| Late Fees |
0 |
|
|
|
0 |
| Miscellaneous |
0 |
|
|
|
0 |
| Digital Voice |
0 |
|
|
|
0 |
| *Total |
13 |
0 |
0 |
0 |
13 |
| *This represents 13 customers |
Service Interruption Report - September 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
27 |
86 |
| Estimated # of Subscribers With Interrupted Service* |
5273 |
21,588 |
| Total Service Interruption Hours |
63.57 |
180.38 |
| System Reliability % |
99.9792% |
99.9780% |
| NOTE: *More than 2 cable off calls within a node determines a service interruption |
Service Call Report - September 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter-To-Date |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100% |
100% |
| % of Appointments Kept Outside of 4-Hour Service Window during Normal Business Hours, Unless Requested by Customer |
0% |
0% |
Installation Report - September 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter-To-Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
Construction Report - September 2006
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
College Crossing |
0.03 |
0 |
MDU |
| 2 |
College Crossing Sec. 2 |
0.02 |
0 |
MDU |
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
| RR - Commercial |
Local Community Interest Programming Report - September 2006
Sep-06
* As Reported by WDNI
Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
May - 213.59
Jun - 207.13
Jul - 209.02
Aug - 207.59
Sep - 198.02
Public Affairs Monthly Report
September 2006
Community Affairs:
-
The Division was the Presenting Sponsor for $100,000 worth of toys that will be given as part of the Kids Wish Network's "Holiday of Hope Gift Bank" at Riley Hospital for Children in Indianapolis. The local gift program began at the start of September and will continue until all toys get to Riley Hospital for children patients. This is the first time that Bright House Networks has underwritten this program.
-
BHN is the Presenting Sponsor of the Circle City Classic Volunteer Brunch. This brunch salutes the several hundred volunteers that help to make the Circle City Classic Annual Scholarship Fundraiser such a strong community event. Over 1,000 volunteers attended this year's brunch.
-
Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, ICTA, the YMCA, the Walker Center, the 100 Black Men Indianapolis Chapter, and the Indiana Hemophilia Foundation.
-
Bright House Networks was a sponsor of the 2006 Hob Nob in September. The Indianapolis Chamber of Commerce presents the Hob Nob as an annual event that lets all of the candidates running for political office within the county present their platforms. The event is well attended and also allows members of the Division to network with City and County politicians and community VIPs.
-
The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement. |
