Bright House Report

Subscriber Totals - July 2006

Operator's Incoming Calls Report - July 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - July 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - July 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - July 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - July 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - July 2006

Local Community Interest Programming Report - July 2006

Jul-06

* As Reported by WDNI

Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
May - 213.59
Jun - 207.13
Jul - 209.02

Public Affairs Monthly Report

July 2006

Production:

• The Division continued to run in-kind promotional spots for several community non-profits including Alzheimer's and Habitat for Humanity.  The value of these gratis spots was $24,110.

Community Affairs:

• The Division sponsored the 4th of July "Taste of Freedom" event in conjunction with Clear Channel Communications (WFBQ-FM, WNDE, X103).  This event is an all day fun event at the White River State Park.  The Division i8nvited the Mayor, members of the City County Council, members of the Franchising Authority for various areas, and a large contingent of community VIPS's.

• Net Literacy, a project that helps Indiana youth with computer knowledge and Internet safety, recently conducted an inaugural train-the-trainer session for inner city youth.  The organization is one that Bright House sponsors.  Bright House provided two guest speakers for the session and discussed their corporate leadership in community involvement.  The Division has provided leadership to Net Literacy since 2005.

• Bright House also sponsored "Carmel Fest," a 4th of July festival.  This event includes a parade, games, and food.  Bright House provided a $1,000 gift certificate for the silent auction at the event.

• The Division was again a major sponsor for the Indiana Black Expo's 2006 "Summer Celebration."  In conjunction with Comcast, Bright House sponsored the IBE Corporate Luncheon and produced the video saluting the IBE corporate sponsors.  Bright House also hosted a joint information booth in the Convention Center for the 3-day cultural event.  The Division also hosted a corporate table at "Dance Diaspora," a Cultural Arts fund-raiser, and was the host sponsor of the "Ohio Valley Star Quest."  Star Quest is a regional youth talent competition that Bright House has sponsored for 10 years.

• The Division hosted a Customer Appreciation Day during the month in a couple of their payment centers.  Bright House served over 250 hot dogs, 200 bags of potato chips, and 220 canned sodas to Bright House Networks customers visiting their payment center.

• Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, ICTA, the YMCA, the Walker Center, the 100 Black Men Indianapolis Chapter, and the Indiana Hemophilia Foundation.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.