Bright House Report

Subscriber Totals - June 2006

Operator's Incoming Calls Report - June 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - June 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - June 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - June 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - June 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - June 2006

Local Community Interest Programming Report - June

Jun-06

* As Reported by WDNI

Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
May - 213.59
Jun - 207.13
 

Public Affairs Monthly Report

June 2006

Production:

• The Division ran in-kind promotional spots for different community organizations.  The value of these In-Kind spots was $34,126.

Community Affairs:

• The Division was a sponsor of, "The Indy Book Fest" at Glendale Mall.  This event, in its 3rd year, showcases local authors and promotes reading.  This was the 2nd year that Bright House participated as a major sponsor for the event.

• Bright House hosted another unannounced Customer Appreciation Day during the month.  Members of the Division pitched in to grill and served over 250 hotdogs, sodas, and potato chips to customers visiting the Division's Indianapolis offices.

• The Division was recognized for being a Bronze Level sponsor at the 2006 Indianapolis Urban Leagues Equal Opportunity Day Program.  Bright House Networks has been an avid supporter of the League for over 18-years.

• The Division was a sponsor of the 2006 Indy Pride, an event that promotes alternative lifestyles.  Bright House also hosted an information booth at the event.  This is the 3rd year that the Division has had a presence at this event.

• The Division was a sponsor at the Big Brother/Big Sister fundraiser at the White River State Park.  This year's theme was "Under the Big Top for Kids."  The event raised over $190,000 and will benefit over 1,500 kids.  This was the 2nd year that BHN has been a sponsor.

• Al Aldridge was one of the recipients of a "Men of the Media" award hosted by the Indianapolis Chapter of the Links, Incorporated.  He, along with a Radio One's Amos Brown, WISH-TV's Anthony Calhoun, WRTV-6's Derrick Thomas, and WTHR's Chris Wright were presented with the awards in a ceremony at organization's 11th Annual Jazz Brunch.  The first African American Correspondent/Anchor with WRTV-6, Barbara Boyd, moderated the awards ceremony.

• Members of the Division continue to volunteer and serve on boards with the Indianapolis Public Schools Education Foundation, the ICTA, the Walker Theatre Center, the 100 Black Men Indianapolis Chapter, the Indiana Hemophilia Foundation, the National Kidney Foundation of Indiana (NKFI), Techpoint, a technology association, and the YMCA.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.