Bright House Report

Subscriber Totals - March 2006

Operator's Incoming Calls Report - March 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - March 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - March 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - March 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - March 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - March 2006

Local Community Interest Programming Report - February

Mar-06

* As Reported by WDNI

Jan - 217.363
Feb - 190.54
Mar - 214.45

Public Affairs Monthly Report

March 2006

Production:

• The Division hosted the VH1 Save the Music grants concert at the Indiana Statehouse Rotunda.  The concert showcased 4-Indianapolis Public Schools.  Al Aldridge, BHN, and Christy Manso, VH1, presented the 'big check' to the four principals of the recipient schools.  This makes a total of 22-IPS schools that have received VH1 STM grants since 2001 for a total of $550,000 in grants.

• VH1 also announced that the IPS School Board would be honored at a ceremony at the National Academic Administrators Conference in Chicago in April.  The award will be in the name of Bright House Networks and VH1.  A member of the BHN Division has been invited to attend the ceremony.

• We produced and ran a PSA with City-Council President Monroe Gray on a Senior Health Celebration event.  This was the 5th PSA that we have done with members of the City-County Council during the past year.  These spots contributed to over $34,000 worth of in-kind airtime for various organizations and community causes during the month.

• Al Aldridge, Director of Public Affairs for the Division, was the recipient for two awards for his efforts with Community Public Affairs during the month.  He received the Pinnacle Award from the Midwest Cable Academy and the 2006 Public Affairs Achievement Award from the Cable Television Public Affairs Association.  He was also recognized as an award nominee at the Center for Leadership Development's Minority Achievers Recognition Awards Dinner.

• Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Walker Theatre Center, the 100 Black Men of Indianapolis, the National Hemophilia Foundation, and the YMCA.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.