Bright House Report
Subscriber Totals - August 2006
| |
Beginning |
Ending |
Difference |
| Limited Basic |
3245 |
3199 |
-46 |
| Full Cable Service* |
57,478 |
56,594 |
-884 |
| System Total |
60,723 |
59,793 |
-930 |
| Homes Passed |
158,124 |
158,352 |
228 |
| Penetration % |
37.76% |
| NOTE: Includes bulk unit equivalents. |
Operator's Incoming Calls Report - August 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter-To-Date |
| Total Calls Received |
67,187 |
127,748 |
| Total Calls Handled |
66,793 |
127,153 |
| # of Calls Answered in 30 Seconds or Less |
61,022 |
115,947 |
| % of Calls Answered in 30 Seconds or Less |
91.4% |
91.2% |
| Busy Rate |
0.001% |
0.002% |
Complaint Summaries - August 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
0 |
|
|
|
0 |
| Service Interruptions |
2 |
|
|
|
2 |
| Billing |
4 |
|
1 |
1 |
6 |
| Customer Service |
1 |
|
|
|
1 |
| Installations |
0 |
|
|
|
0 |
| Telephone Service |
1 |
|
|
|
1 |
| Programming |
0 |
|
|
|
0 |
| Bury Cable |
0 |
|
|
|
0 |
| Technical Service |
1 |
|
|
|
1 |
| Online |
1 |
|
|
|
1 |
| Late Fees |
0 |
|
|
|
0 |
| Miscellaneous |
0 |
|
|
|
0 |
| Digital Voice |
1 |
|
|
|
1 |
| *Total |
11 |
0 |
1 |
1 |
13 |
| *This represents 13 customers |
Service Interruption Report - August 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
20 |
59 |
| Estimated # of Subscribers With Interrupted Service* |
9220 |
16,315 |
| Total Service Interruption Hours |
48.78 |
116.81 |
| System Reliability % |
99.9777% |
99.9774% |
| NOTE: *More than 2 cable off calls within a node determines a service interruption |
Service Call Report - August 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter-To-Date |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100% |
100% |
| % of Appointments Kept Outside of 4-Hour Service Window during Normal Business Hours, Unless Requested by Customer |
0% |
0% |
Installation Report - August 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter-To-Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
Construction Report - August 2006
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
Parkwood @ Mill Crossing |
0.15 |
0.05 |
MDU |
| 2 |
College Court Apts |
0.04 |
0.01 |
MDU |
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
| RR - Commercial |
Local Community Interest Programming Report - August 2006
Aug-06
* As Reported by WDNI
Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
May - 213.59
Jun - 207.13
Jul - 209.02
Aug - 207.59
Public Affairs Monthly Report
August 2006
Community Affairs:
-
Bright House was one of the media sponsors for the Wheels for Wining, a bike-a-thon held at the famed Indianapolis 500. Members of the community get pledges to ride their bikes in the event on the track that raises funds for Hemophilia. This fundraiser is a part of the Annual Meeting of Hemophilia of Indiana. Over 250 Indiana families take part in this Annual Meeting and race festivities.
-
Bright House Networks sponsored an August visit of the C-SPAN School Bus. The bus stopped at School 91 (Rousseau McClellen). The bus hosted several teachers and ran various students through the bus in the 4-hour visit. Two members of the State Legislature, Rep. Greg Porter and Rep. David Orentlicher made a visit to the bus during the visit. This was the 2nd visit of the bus to Indy in the last 60-days.
-
The Division sponsored a Community Back to School event, "The Back to School Blast." The event provided over 2,000 backpacks to students in the Martindale Brightwood area. Brightwood is the community where the BHN Division's offices are located.
-
Members continue to volunteer with the Indianapolis Public Schools Education Foundation, ICTA, the YMCA, the Walker Center, the 100 Black Men Indianapolis Chapter, and the Indiana Hemophilia Foundation.
-
The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement. |
