Bright House Report
Subscriber Totals - April 2006
| |
Beginning |
Ending |
Difference |
| Limited Basic |
3337 |
3138 |
-199 |
| Full Cable Service* |
57,855 |
59,200 |
1345 |
| System Total |
61,192 |
62,338 |
1146 |
| Homes Passed |
157,579 |
157,959 |
380 |
| Penetration % |
39% |
| NOTE: Includes bulk unit equivalents. |
Operator's Incoming Calls Report - April 2006
Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).
| |
Month |
Quarter-To-Date |
| Total Calls Received |
54,616 |
54,616 |
| Total Calls Handled |
54,314 |
50,408 |
| # of Calls Answered in 30 Seconds or Less |
50,408 |
50,408 |
| % of Calls Answered in 30 Seconds or Less |
92.8% |
92.8% |
| Busy Rate |
0.35% |
0.35% |
Complaint Summaries - April 2006
The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).
| |
Via CA |
Via LTR |
BBB |
Via Att. Gen. |
Total Month |
| Rates |
4 |
|
|
|
4 |
| Service Interruptions |
6 |
|
|
|
6 |
| Billing |
7 |
|
|
|
7 |
| Customer Service |
2 |
|
|
|
2 |
| Installations |
1 |
|
|
|
1 |
| Telephone Service |
1 |
|
|
|
1 |
| Programming |
5 |
|
|
|
5 |
| Bury Cable |
1 |
|
|
|
1 |
| Technical Service |
0 |
|
|
|
0 |
| Online |
0 |
|
|
|
0 |
| Late Fees |
0 |
|
|
|
0 |
| Miscellaneous |
1 |
|
|
|
1 |
| *Total |
28 |
0 |
0 |
0 |
28 |
| *This represents 20 customers |
Service Interruption Report - April 2006
Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).
| |
Month |
Quarter |
| % of Service Interruptions Calls Addressed Within 24 Hours |
100% |
100% |
| # of Planned Service Interruptions |
0 |
0 |
| # of Unplanned Service Interruptions |
52 |
52 |
| Estimated # of Subscribers With Interrupted Service* |
9274 |
9274 |
| Total Service Interruption Hours |
97.13 |
97.13 |
| System Reliability % |
99.9633% |
99.9633% |
| NOTE: *More than 2 cable off calls within a node determines a service interruption |
Service Call Report - April 2006 (excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Quarter-To-Date |
| % of Total Service Calls Addressed Within Next Business Day, Unless as Otherwise Directed by Customer |
100% |
100% |
| % of Appointments Kept Outside of 4-Hour Service Window during Normal Business Hours, Unless Requested by Customer |
0% |
0% |
Installation Report - April 2006
Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).
| |
Month |
Quarter-To-Date |
| % Within 7 Days* |
100% |
100% |
| * or by Customer Request |
Construction Report - April 2006
| # |
Location |
Underground |
Aerial |
Dwelling |
| 1 |
The Bellouny @ Chatham |
0.06 |
0 |
MDU |
| 2 |
Trash to Treasure |
0 |
0.06 |
RR |
|
Dwelling Codes |
| MDU - Apts |
| SDU - Homes |
| RR - Commerical |
Local Community Interest Programming Report - April
Apr-06
* As Reported by WDNI
Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
Public Affairs Monthly Report
April 2006
-
The Division helped to sponsor and plan the Alzheimer's Association 2006 Memory Run fundraiser reception at the Indianapolis Museum of Art during April. BHN's Division President is this year's "Memory Run" Chairman and has pledged to sponsor a BHN team for this year's event and to double the donation of 2005.
-
Bright House Networks and VH1 presented the Indianapolis Public Schools (IPS) School Board an award of merit for IPS' support of the VH1's "Save the Music" program. The Board's support has allowed BHN and VH1 to grant IPS over $550,000 dollars to start or restart music programs in 22 schools in the last 5 years.
-
The Division produced and/or ran PSA's for 5 Indianapolis non-profit organizations during the month. These PSA support is valued at over $34,900.
-
Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Walker Theatre Center, the 100 Black Men of Indianapolis, the National Hemophilia Foundation, Indiana Black Expo, and the YMCA.
-
The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement. |
