December 2006 BHN Report

Bright House Report

Subscriber Totals - December 2006

Operator's Incoming Calls Report - December 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - December 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - December 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - December 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - December 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - December 2006

Local Community Interest Report - December 2006

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Dec-06

*As reported by WDNI    

Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
May - 213.59
Jun - 207.13
Jul - 209.02
Aug - 207.59
Sep - 198.02
Oct - 215.73
Nov - 205.79
Dec - 202.67

PUBLIC AFFAIRS MONTHLY REPORT – DECEMBER 2006

Community Affairs

• The Division was a sponsor of the Marine Corps Toys For Tots drive.  Through two of their payment centers and donations from their employees, they collected over $500 worth of toys and games (4 overflowing Barrels) for the cause.
• The Division again sponsored the 5^th Annual Challenge of Champions basketball tournament at Hinkle Fieldhouse.  The event helps to showcase regional high school basketball while raising funds for college scholarships to Indiana students.
• The Division again supplied volunteers to work with the IPS School of Multicultural Studies and the African American History Challenge.  This annual study program prepares youngsters for a national summer competition.
• Members of the Division met with IPS School #51 administrative personnel to develop a plan for BHN Volunteers to assist with the Spring Semester's After School program.   This is the first After School project that the Division has undertaken since 1993.
• Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, ICTA, the Walker Center, the 100 Black Men Indianapolis Chapter, the Indiana Hemophilia Foundation and the National Kidney Foundation of Indiana (NKFI), the YMCA, the Gideon's Gate Project and the Coalition of 100 Black Women.
• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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