Bright House Report

Subscriber Totals - October 2006

Operator's Incoming Calls Report - October 2006

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - October 2006

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - October 2006

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

Service Call Report - October 2006 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - October 2006

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from the existing distribution system. Under normal operating conditions, the Standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - October 2006

Local Community Interest Programming Report - October 2006

Oct-06

* As Reported by WDNI

Jan - 217.363
Feb - 190.54
Mar - 214.45
Apr - 201.51
May - 213.59
Jun - 207.13
Jul - 209.02
Aug - 207.59
Sep - 198.02
Oct - 215.73
 

Public Affairs Monthly Report

October 2006

Community Affairs:

• The Division was the Football Game sponsor for the 2006 Circle City Classic.  Bright House participated in most of the weekend events and sponsored a float in the parade for the first time.  Members of the Division rode on the float and passed out BHN mementos.  Their sponsorship provided advertising support for one of the largest amateur sporting events held in the City of Indianapolis.  This was their 19th year of involvement with the organization.  To date, the organization has provided over $1,000,000 in Indiana youth scholarships.

• The Division was a sponsor of the Marian College Scholarship Opportunities Dinner.  This dinner/silent fundraiser helps to raise funds for the college' scholarship programs.  This was their third year of providing this scholarship.

• Al Aldridge was the moderator of a community-wide, 2-hour, Election Empowerment Forum.  The 16-candidates running for the 10 Indianapolis seats in the Indiana Legislature was invited for the community discussion.  The event was sponsored by 13-Neighborhood Associations and 2-Community Development Corporations and 3-churches.

• The Division was a major sponsor of the 2006 Heartland Film Festival.  The Division sponsored the Heartland Film Festival for the 2nd year.  The festival ran for 7 days around various venues in the city.  This year Bright House was able to promote the festival through PSA's and using one of the Heartland Film Festival mobile billboards at their offices.

• A team of Bright House Networks executives and employees rolled up their sleeves and worked on a Habitat for Humanity home during the month.  The Division is a House Sponsor that provides financing for the Habitat Build Project and provides volunteers to actually build the home.  For the past three years, Bright House Networks has provided more than $30,000 of in-kind advertising support and more than $15,000 in direct financial support for Habitat for Humanity of Greater Indianapolis.

• Bright House Networks sponsored the "Lights On" periods for the "Haunted House" at the Indianapolis Children's Museum.  This was the first time for a sponsorship with the organization.

• The Division was a sponsor of the Indiana Tech Summit 9.  The event is a technology trade show that allows technology companies in Indiana  to showcase their products.  With Bright House's sponsorship, they hosted an information and product booth and a table at the Summit luncheon, which featured keynote speaker, Geoffrey Colvin, Sr. Editor at Fortune Magazine.

• Members of the Division continue to volunteer with the Indianapolis Public Schools Education Foundation, ICTA, the YMCA, the Walker Center, the 100 Black Men Indianapolis Chapter, and the Indiana Hemophilia Foundation.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.