March 2004

Bright House Report

Subscriber Totals - March 2004

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - March 2004

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - March 2004

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - March 2004

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - March 2004 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - March 2004

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - March 2004

Local Community Interest Programming Report - March 2004

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Mar-04

* As Reported by WDNI

Jan - 153.1
Feb - 230.57
Mar - 244.22

Public Affairs Monthly Report

March 2004

Production:

• The Division ran in-kind promotional spots for American Cabaret Theatre, Dance Kaleidoscope, Indianapolis Parks Dept, Black History Month "Art & Soul" spots for the Indianapolis Arts Council, and the Julian Center for Women's Abuse Awareness. The value of these gratis spots was $26,665.

Community Affairs:

• Buz Nesbit, President of Bright House Networks-Indiana, was inducted into the Great Lakes Cable Expo "Hall of Fame." The award was presented at a breakfast during the 2004 Great Lake Cable Expo that was held at the Indiana Convention Center. Buz is the third Bright House Networks employee inducted into the Hall of Fame, which is in its second year.

• Bright House Networks won a coveted "Beacon Award" at the national cable awards ceremony sponsored by the Cable Television Public Affairs Association on March 23rd. The Indiana Division was a finalist in two categories, however, the winning PR campaigns was, "The Bright Community Video" campaign, an install campaign with funds going to 5-community non-profit organizations.

• Bright House Networks was again a major sponsor of the 2004 Indianapolis Neighborhood Housing Partnership's "Home Fair" at Glendale Mall. The division used the opportunity to host a booth to answers question attendees had about the technology that is available at Bright House Networks.

• The Division was a first time sponsor of the Muscular Dystrophy Association's annual fundraiser, "Lock-up." The funds generated with this program assist in local community assistance and research.

• The Division's Dir of Public Affairs was selected to serve on the Executive Board of the Indianapolis Public Schools Education Foundation. He is starting his third year as a member of the board of directors for that organization.

• Members of the continues to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, the Indianapolis Press Club, the Walker Center, the 100 Black Men Indianapolis chapter, the National Hemophilia Foundation's Multicultural Advisory Committee and Indy Reads.

• The Division's Dir of Public Affairs attended the annual meeting of the Marion County PTA Council. He briefed members of the group on the elements of "Cable Puts You In Control," the NCTA's renewed focus on explaining cable industry policies related to assisting families in using cable provided tools to manage TV viewing in their homes.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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