July 2004

Bright House Report

Subscriber Totals - July 2004

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - July 2004

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - July 2004

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*This represents 28 customers

Service Interruption Report - July 2004

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - July 2004 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - July 2004

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - July 2004

Local Community Interest Programming Report - July 2004

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Jul-04

* As Reported by WDNI

Jan - 153.1
Feb - 230.57
Mar - 244.22
Apr - 263.03
May - 240.77
Jun - 236.23
Jul - 237.66

Public Affairs Monthly Report

July 2004

Production:

• The Indiana Division of Bright House Networks ran PSA's for Indiana Black Expo's Summer Celebration. The value of these in-kind spots was $38,750.

Community Affairs:

• The division was again a major sponsor of Indiana Black Expo's "Summer Celebration." We were sponsors of the IBE Corporate Luncheon, a luncheon that boosts an audience of over 3,000 people. The division also sponsored the Ohio Valley Regional talent competition, StarQuest 2004. This regional local talent show is one of the premier events of the Expo weekend. We also hosted a sponsor booth in Technology Showcase area of the exposition. We were able to offer a chance for attendees to see HDTV and the DVR opportunities.

• The Division was a sponsor of "Dance Diaspora" at the Hyatt. The event was a fundraiser for the Cultural Pavilion at this year's Indiana Black Expo.

• VH1 "Save the Music Foundation" has selected four IPS schools to each get a $25,000 scholarship during the 2004/2005 school year for their school music program. The schools are Brookside Elementary, #54, Rousseau McClellan #91, Stephen Foster #67 and Mary E. Nicholson #70. Bright House Networks will present the checks to the four schools this fall.

• The Local Community Interest Program Advisory Committee (LCIPAC) as referenced by the Indianapolis Cable franchise agreement, met during the month of July. At this meeting the group discussed the current status of local programming as presented on the two cable systems. It was determined that we are exceeding the required amounts of programming.

• The division was a sponsor at the 20th Annual "Course To A Cure," the Hemophilia of Indiana annual golf fund-raiser and dinner. The division underwrote a team of Indianapolis people affiliated with the bleeding disorder community.

• The division, in conjunction Comcast, hosted the Discovery Channel' Animal Planet Expo at Ft. Benjamin Harrison State Park. The event featured several animal related booths, and appearances by one of the Animal Planet E-Vets', Dr. On Saturday, Bright House Networks and Comcast joined together to present the city's Animal Control Center with a grant of $1,500.

• The division was a corporate sponsor for the Indiana Masonry Institute's student golf outing. The division donated one of the major tournament prizes.

• The division continues to volunteer within the community through memberships with the Indianapolis Public Schools Education Foundation (IPSEF), The Walker Theatre Center, 100 Black Men of Indianapolis, Indy reads, Edna Martin Christian Center and Hemophilia of Indiana.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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