Bright House Report

Subscriber Totals - September 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - September 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - September 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - September 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - September 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - September 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - September 2003

Local Community Interest Programming Report - September 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Sep-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06
Jun - 181.16
Jul - 154.77
Aug - 158.83
Sep - 150.23

Public Affairs Monthly Report

September 2003

• The Indiana Division of Bright House Networks ran PSA's for the Alzheimer Memory Walk, WFYI's IRIS program (the sight impairment reading service), the National Kidney Foundation, Habitat for Humanity and the Circle City Classic, Hispanic Fiesta 2003, and the American Cabaret Theatre.  The value of these in-kind spots was $71,105.  The Division also produced PSA's for the National Kidney Foundation of Indiana and Habitat for Humanity.

• The Division was a media sponsor of Fiesta 2003, the celebration that is held at the American Legion Mall during September.

• The Division accepted a media sponsorship with the National Kidney Foundation of Indiana (NKFI) for the organization's Fall Gala.  The Division produced a :30 second PSA, which promotes the fall fundraiser and will produce a PSA to assist with the automobile donation program.

• During September, the Division invited several Hispanic community leaders, including the Mayor's Director of Latino Affairs, to attend the first meeting of the Bright House Hispanic Programming Advisory Panel.  This first session was a session to get acquainted and to offer the rationale for a group of this type.  Attendees were asked to be our eyes and ears within the Hispanic/Latino community and to join us on a quarterly basis for discussions related to programming and what methods will best serve this growing population within our communities.

• The Division sponsored the Alzheimer's Memory Walk event on the 14th at Hinkle Field House on the Butler University Campus.  The Division provided over $3500 in media support of this event.

• The Division presented the five Indiana charities with the proceeds of the "Bright House Community Campaign."  The total was $21,317 with each charity receiving $4263.40.  The first ever install campaign for charity in the Indiana Division ran for two weeks during July/August.

• For the first time, the Division sponsored the Circle City Classic Volunteer Orientation Breakfast.  Several hundred volunteers that are signed up for this year's classic, the 20 anniversary of this black college football weekend attended the breakfast, which was held at North Central High School auditorium.  This new sponsorship was in addition to the sponsorship of the football game.

• Members of the Division attended the Indiana Regional Minority Supplier Development Council's (IRMSDC) celebration of Small Business Week.  The event, hosted by the Hispanic owned GM Construction Company, had guest speakers, Congresswoman Julia Carson (IN) and Congressman Robert Menendez, (NJ).  The discussion centered on the importance of minority business in today's universe.

• The Division started the 2003 employee United Way Campaign, which will run for two weeks.  The Division will match the employee donations up to $5000.

• The Division was a sponsor of the Indianapolis Chamber of Commerce's 2003 Hob Nob at the Indiana Historical Society.  This event gives businesses a chance to meet and greet all the 2003 political candidates for office within Marion County.

• The Division continues to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, and the Indianapolis Press Club.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.