Bright House Report

Subscriber Totals - October 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - October 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - October 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - October 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - October 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - October 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - October 2003

Local Community Interest Programming Report - October 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Oct-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06
Jun - 181.16
Jul - 154.77
Aug - 158.83
Sep - 150.23
Oct - 158.14

Public Affairs Monthly Report

October 2003

• The Indiana Division of Bright House Networks ran spot announcements for the National Kidney Foundation of Indiana, Family Service, Circle City Classic, Dance Kaleidoscope, United Way, and Habitat for Humanity.  We also ran PSA's for the Visiting Nurse Service, and Youth Employment Services.  The value of these in-0kind spots was $69,305.

• The Division attended the Fall Gala of the National Kidney Foundation of Indiana (NKFI).  Bright House Networks was a Bronze level sponsor, with a donation of $5000 in media support.

• October is the time that Indianapolis celebrates with the Coca Cola Circle City Classic.  This year marks the 20th anniversary of this fall classic, and again this year, Bright House Networks was a major sponsor as the Florida A&M "Rattlers" took on the Jackson State "Tigers."  Not only was BHN a game sponsor, but also picked up the title sponsor for the volunteer breakfast; and hosted a hospitality suite in the RCA Dome on game day.  The event raises college scholarship dollars for Indiana youth.

• During October, the Division launched the third year of the IPS Tech-Know Grant modem project.  Bright House Networks installed high-speed cable modems into the homes of 6th, 7th, and 8th grade students from three IPS middle schools:  Harshman, Crispus Attucks, and Forest Manor.  Over 2100 students are enrolled in the project this year.

• Two IPS elementary schools are again in the business of teaching music to their students, thanks to Bright House Networks and VH1 Save the Music Foundation.  The Division, in an October ceremony at George Washing Carver Elementary (#87), presented a $25,000 check to school #87 and school #81.  The money was used to buy new musical instruments in order for the schools to start musical classes at the schools.  These two schools brings to 14, the number of Indianapolis elementary schools that have been presented music grants by the foundation in the past three years.

• Bright House Networks held a volunteer cleanup day for the Edna Martin Christian Center, a community day-care center in the Martindale-Brightwood Community.  Over 40 members of the Division turned out the 4-hour Saturday morning cleanup at the center.  The volunteers trimmed hedges, chopped weeds, painted playground equipment and spread 12-cubic yards of wood mulch around the building.

• The Division raised $12,081 through employee donations and a $5000 matching grant company grant for the 2003 United Way campaign.

• The Division continues to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, and the Indianapolis Press Club.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.