Bright House Report

Subscriber Totals - November 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - November 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - November 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - November 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - November 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - November 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - November 2003

Local Community Interest Programming Report - November 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Nov-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06
Jun - 181.16
Jul - 154.77
Aug - 158.83
Sep - 150.23
Oct - 158.14
Nov - 160.72

Public Affairs Monthly Report

November 2003

Production:

• The Indiana Division of Bright House ran spot announcements for the National Kidney Foundation of Indiana, Family Service, United Way, and Habitat for Humanity and the Arts Council.  The value of these in-kind spots was $39,115.

Community Affairs:

• The Division was again a major media sponsor for Family Service annual "Stand Up For Families" fundraiser at the Union Federal Colts Complex.  Several members of the organization attended the gala event, which raises funds for the organization's many charitable programs for Indianapolis youth.  Bright House Networks provided over $8000 in media support.

• The Division held a premier event in November in conjunction with Saks Fifth Avenue and VH1.  We invited over 500 members of the Indianapolis community to join us for a "Shop Till You Drop" reception at the new Keystone at the Crossing Saks Store.  Sales of the items during this event and for the month of December will be donated to the Save the Music Foundation (STM).  The VH1 STM Foundation has provided over $350,000 to 14-Indianapolis public schools in the past three years.

• The Division was a sponsor of the 2nd Annual 100 Black Men of Indianapolis Gala, a fundraiser for the organization's many youth programs.  Our Division Director of PR, Al Aldridge, also served as MC for the well-attended event.

• The Division continues to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, and the Indianapolis Press Club, the 100 Black Men Indianapolis Chapter and the National Hemophilia Foundation's Multicultural Advisory Committee.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.