May 2003

 Bright House Report

Subscriber Totals - May 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - May 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - May 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - May 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - May 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - May 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - May 2003

Local Community Interest Programming Report - May 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

May-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06

Public Affairs Monthly Report

May 2003

Production:

• The Indiana Division of Bright House Networks ran a PSA for Senator Dick Lugar's Indiana Job Fair and a PSA for MDA.  The value of these in-kind spots was $21,625.

• Bright House Networks hosted a "Free" popcorn day in the lobby of the Indianapolis office as a "day of appreciation" for our customers.  The Division has planned several impromptu appreciation days during the year.

• The Indiana Division had a meeting with the Indianapolis Public Schools Technology Division to discuss the 2003/2004 IPS Tech-Know Project.  The project centers on Bright House Network's involvement in providing discounted cable modems to sixth, seventh, and eighth graders at their homes.  The 6th grade participants are from three IPS middle schools.

• Al Aldridge, Director of Public Affairs was a guest panelist for the Regional Apple Technology Leadership Institute that was held in Indianapolis.  Superintendents, principals, and teachers from all over the Midwest were in attendance.  The discussion centered in new technology and education.

• The Division provided refreshments for members of the Martindale Brightwood Community at a recent Community Day at IPS School 110.  The event was a community meeting of the Martindale Brightwood Education Task Force.  The discussion centered on the educational changes that will take place when a new community school opens in 2004.  The Division has membership on the Community Education Task Force.

• The Division has agreed to again to be a major sponsor of the 32nd annual Indiana Black Expo "Summer Celebration," the nations largest African American cultural exposition.  The Division will also be one of the sponsors of "Ohio Valley StarQuest 2003," a premier youth talent show that occurs during the Summer Expo.

• The Division sponsored two tables at the Indianapolis Public Schools Reading Recognition Dinner at the Children's Museum.  The dinner recognizes IPS students in grades k-5, who have excelled in reading at their schools.  Indiana Governor Frank O'Bannon and his wife Judy were hosts for this year's event.

• Al Aldridge has been selected to serve on the National Hemophilia Foundation's Multicultural Task Force (MCTF).  The groups mission is to ensure that the needs and perspectives of culturally diverse populations affected with bleeding disorders are addressed on a national level.  The appointment to the MCTF is for two-years.

• The Division Director of Public Affairs continues to volunteer within the community through board memberships with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, the Indianapolis Press Club, and membership with the Regional Planning Commission's "Moving Around Downtown" committee.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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