July 2003

 Bright House Report

Subscriber Totals - July 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - July 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - July 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

NOTE:  The month of July reflects a BBB and AG from the same customer.

Service Interruption Report - July 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - July 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - July 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - July 2003

Local Community Interest Programming Report - July 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Jul-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06
Jun - 181.16
Jul - 154.77

Public Affairs Monthly Report

July 2003

Production:

• The Indiana Division of Bright House Networks ran PSA's for Indiana Black Expo's Summer Celebration, Hemophilia of Indiana, Multiple Sclerosis, the Alzheimer Association, March of Dimes, and Indy Reads, a literacy organization.  The value of these in-kind spots was $88,750.

Community Affairs:

• The Division was a sponsor a "Dance Diaspora" at Union Station.  The event was a fundraiser for the new Cultural Pavilion that opened at this year's Indiana Black Expo.

•  The Division sponsored a July install campaign to financially assist five Indiana charities: Hemophilia of Indiana, the Alzheimer's Association, Indy Reads, March of Dimes, and Multiple Sclerosis Society of Indiana.  We produced a PSA promoting each organization and the campaign.  Buz Nesbit, Division President, was a guest on the Amos Brown show during the month.  He discussed the Division's initiative to promote charity within the community.  We hope to be able to report the final outcome during next month's meeting.

• VH1 "Save the Music Foundation" has selected two IPS Schools (Parkview Elementary, #81 and George Washington Carver, #87) to award $25,000 scholarships during the 2003/2004 school year.  Bright House will present the checks in October or November.

• The Division was again a major sponsor of Indiana Black Expo's "Summer Celebration."  We were sponsors of the IBE Corporate Luncheon, a luncheon that boosts an audience of over 3000 people.  Division PR Director Al Aldridge was co-emcee with WTHR's (Ch. 13) primetime anchor, Andrea Moorhead.  The Division also sponsored the Ohio Valley regional talent competition, StarQuest 2003.  This regional local talent show is one of the premier events of the Expo weekend.  We also hosted a sponsor booth in partnership with Comcast.  This partnership afforded the expo attendees to have a photo taken with Rockmond Dunbar, a celebrity from the Showtime Network program, "Soul Food."

• The Local Community Interest Program Advisory Committee (LCIPAC) as referenced by the Indianapolis Cable Franchise Agreement, met during the month of July.  The standing members of the committee are John Myrland, Greater Indianapolis Chamber of Commerce; Dr. Gloria King, Executive Director of the Hispanic Center; Mr. George Neal of the Indianapolis Urban League; Mr. Amos Brown of Radio One; Mark Apple of Comcast; and Al Aldridge of Bright House Networks.  At this meeting, the group discussed the current status of local programming as presented on the two cable systems.  It was determined that we are exceeding the required amounts of programming.  The question that was asked is, "who is watching, and is the concept being adequately promoted?"  We will meet again in four to six months and present recommendations for program additions or changes, if it is determined that any are required.

• The Division was a sponsor at the 19th Annual "Course to a Cure," the Hemophilia of Indiana annual golf fund-raiser and dinner.  The Division underwrote a team of Indianapolis people affiliated with the bleeding disorder community.

• The Division, in conjunction with Comcast, locally sponsored the Discovery Channel's Animal Planet Expo at Ft. Benjamin Harrison State Park.  The event featured several animal related fun events, as well as an on site veterinarian.  The two cable partners presented a check for $1500 to the Indianapolis Humane Society at the event.  Over 14,000 people from the community attended the two-day event.

• Al Aldridge, the Director of Public Affairs was elected to serve on the Madame Walker Urban Life Center Board of Directors.

• The Division was a corporate sponsor for the Indiana Masonry Institute's student golf outing.  The Division donated one of the tournament prizes.

• The Division continues to volunteer within the community through memberships with the Indiana Public Schools Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, and the Indianapolis Press Club.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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