February 2003

 Time Warner Cable Report

Subscriber Totals - February 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - February 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - February 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - February 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - February 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - February 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - February 2003

Local Community Interest Programming Report - February 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Feb-03

*As reported by WDNI

Public Affairs Monthly Report

February 2003

Production:

• The Division ran in-kind promotional spots for Phoenix Theatre, two Black History Awareness spots, and one spot for the MS Society of Indiana, and the Indianapolis Opera.  The value of these in-kind spots was $24,735.

Community Affairs:

• Time Warner attended the Indianapolis Chamber of Commerce "Report to the Community" at the Crowne Plaza Hotel.  This annual meeting is to celebrate the accomplishments of 2002 and announce the goals for 2003.  It is a chance for Division management to interface with the community business leaders.

• Time Warner Cable again agreed to be a major sponsor of the 2003 mission of Hemophilia of Indiana.  This non-profit organization serves the bleeding disorder community of Indiana with advocacy, medical assistance, and youth programs.  The Division Dir of Public Affairs continues as the President of the Board of Directors, served as the MC for the recent Hearts for Hemophilia fundraiser, and provided an item for the silent auction.  The event raised over $22,000 for the organization.

• Several members of the Division attended the Mayor's 2002 State of the City event.  The event was held at one of the area malls, to showcase the Mayor's commitment to the community.  The Division is planning a strong role in assisting the Mayor with his plan to fight a war on empty and abandoned homes.

• The Division Director of Public Affairs continues to volunteer within the community through board memberships with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, the Indianapolis Press Club, and membership with the Regional Planning Commission's "Moving Around Downtown" Committee.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise aggreement.

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