Bright House Report

Subscriber Totals - December 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - December 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - December 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - December 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - December 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - December 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - December 2003

Local Community Interest Programming Report - December 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Dec-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06
Jun - 181.16
Jul - 154.77
Aug - 158.83
Sep - 150.23
Oct - 158.14
Nov - 160.72
Dec - 156.4

Public Affairs Monthly Report

December 2003

 Production:

• The Indiana Division of Bright House Networks ran spots announcements for Family Service, Local channel moves, and Habitat for Humanity, The Walker Theatre and Toys for Tots.  The value of these in-kind spots was $29,776. 

Community Affairs:

• The division sponsored a "Holiday Card" contest among the various schools throughout out the division.  We had winners at 2-Indianapolis Schools and a Carmel area school.  Matthew Klebe, a junior at Manual High School won in the High School Division category level, and Zoe Daniels, a 2^nd grader at Emmaus Lutheran won in the Elementary category.  The Carmel area student attended a home school.  Each student received a $500 dollar check and a specially designed plaque with their card on it.  The accredited schools also received a plague of the card to hang in the school.
• The Division was a sponsor of the Marine Corps of the holiday "Toys For Tots" campaign this year.  Not only did employees donate new toys, but also the division collected over $300 dollars extra to augment the donated toys for the program.  The efforts of the staff and management of Bright House Networks filled over two-barrels with toys and gifts
• Members of the division continues to volunteer with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, the Indianapolis Press Club, the Walker Center, the 100 Black Men Indianapolis chapter, the National Hemophilia Foundation's Multicultural Advisory Committee and Indy Reads.
• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.