August 2003

 Bright House Report

Subscriber Totals - August 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - August 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - August 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

**Includes 3 complaints that were received uncoded by the Cable Agency

Service Interruption Report - August 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - August 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - August 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - August 2003

Local Community Interest Programming Report - August 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Aug-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52
May - 176.06
Jun - 181.16
Jul - 154.77
Aug - 158.83

Public Affairs Monthly Report

August 2003

Production:

• The Indiana Division of Bright House Networks ran PSA's for the Alzheimer Memory Walk, the MS Association's Bike Tour, WFYI's IRIS program (the sight impairment reading service), and the Walker Theatre Center.  The Division also continued to run spots for the 5 Indiana charities that took part in the July-August install campaign, Hemophilia of Indiana, Multiple Sclerosis, the Alzheimer Association, March of Dimes, and Indy Reads, a literacy organization.  The value of these in-kind spots was $68,356.

Community Affairs:

• The Division was a major sponsor of the El Centro Hispano's (the Hispanic Center) annual dinner at the downtown Marriott.  Guest speaker for the evening was Senator Dick Lugar.  Al Aldridge, Bright House Network's Director of Public Affairs, and Senator Lugar, both serve on the Hispanic Center's Board of Directors.

• The Division sponsored the Walker Theatre Center's production of "Lady Olay," the Center's "Summer Youth in Arts" program.  The program helps the community have exposure to various areas of the performing arts.

• The Division sponsored a "Customer Appreciation Day" event in August.  We served over 250 hot dogs and sodas to customers stopping by the Bright House Networks' offices in Indianapolis and Carmel.  The Marion office served popcorn to its customers.

• The Division continues to volunteer within the community through memberships with the Indianapolis Public School's Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, and the Indianapolis Press Club.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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