April 2003

 Bright House Report

Subscriber Totals - April 2003

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - April 2003

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - April 2003

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - April 2003

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - April 2003 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - April 2003

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - April 2003

Local Community Interest Programming Report - April 2003

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Apr-03

*As reported by WDNI

Jan - 104
Feb - 176.1
Mar - 179.7
Apr - 166.52

Public Affairs Monthly Report

April 2003

Production:

• The Division ran in-kind promotional spots for the Opera, Dance Kaleidoscope, Ballet Internationale, and a Neighborhood Cleanup PSA.

• We also wrote and ran a commercial that was done by Mayor Peterson of Indianapolis to promote the Indianapolis Neighborhood Housing Partnership 2003 Home Fair.  The value of these in-kind spots was $48,490.

• The Division attended the opening breakfast at Glendale Mall for the Indiana Neighborhood Housing Partnership (INHP) "Home Fair."  The Division also hosted an information booth over two days to boost the new name of the company.  We had over 300 visitors at the booth.

• The Division met with the VH1 "Save the Music" Foundation to plan an Indianapolis musical instrumental drive during the month of May/June.  The IPS School System, through a sponsorship by the Indianapolis Bright House Networks Division, will again be the recipient of $100,000 worth of musical instruments this year.

• The Division has secured co-media sponsorship with the Family Service Organization.  We will be donating over $5000 worth of advertising to promote the 2003 "Stand Up for Families" fall fundraiser.

• The Division is also doing a one-year media/participation sponsorship with Habitat for Humanity of Greater Indianapolis.  Not only will we run commercials to promote the organization, but this sponsorship will also be an outlet for our employees to volunteer.

• Rachal Phillips, who attends Bremen High School in Bremen, Indiana, was one of the recipients of an Indiana Cable Telecommunications Association (ICTA) scholarship.  Rachel was one of five Indiana students awarded a $1000 scholarship in April.

• The Division Director of Public Affairs continues to volunteer within the community through board memberships with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, 100 Black Men of Indianapolis, the Indianapolis Press Club, and membership with the Regional Planning Commission's "Moving Around Downtown" committee.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.

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