Time Warner Cable Report

Subscriber Totals - September 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - September 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - September 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - September 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - September 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - September 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - September 2002

Public Affairs Monthly Report

September 2002

Production

• We ran in-kind promotional spots for Speaking of Women's Health, Indy Parks (two spots) Circle City Classic, Indianapolis Opera, Dance Kaleidoscope, Ballet Int'l, American Cabaret Theatre, Fiesta 2002 and the national Kidney Foundation of Indiana.  The value of these in-kind spots was $57,750.

Community Affairs

• Time Warner was one of the sponsors of the visit to Indianapolis by former New York Mayor Rudy Giuliani for the Behavior Corp's Forum Lecture Series.  Funds from these events providing counseling and medical assistance for members of the Indianapolis community.

• In conjunction with the ICTA, sponsored a table at the Indiana Democratic Party political fundraiser.  This was the retirement roast of Speaker of the House, Rep. John Gregg.

• This month, the 19th Coca Cola Circle City Classic event kicked off with an appreciation reception for local event sponsors.  The Indianapolis division of Time Warner Cable is again one of the major sponsors.  This is the 15th year that Time Warner Cable has provided media and financial support for this unique Black College Football fundraiser.  The event has raised funds to be able to provide over $700,000 in educational scholarships.

• Time Warner supported the National Kidney Foundation of Indiana's "Final Frontier" gala as the cable media sponsor.  The division hosted a corporate table at the event where the special guest for the event was Indianapolis native, Anthony Montgomery, a lead character on the nationally syndicated TV program, "Enterprise."

• In conjunction with the ICTA, sponsored a foursome at the City Council Golf fundraiser at Smock Golf Course.

• Time Warner was a major sponsor of WFYI's, "Speaking of Women's Health" event at the Convention Center.  The division sponsored an information booth and sponsored one of an afternoon breakout session.  This is the 2nd year in as many that TWC has been a sponsor.

• With September/October being Hispanic Heritage Month, Time Warner was again one of the media sponsors for "Fiesta 2002."  The celebration is a daylong event at the American Legion Mall in downtown Indianapolis.  Over 10,000 people from throughout Indiana attend the celebration.

• The Public Relations manager continues to serve the community through membership on the Indianapolis Public Schools Education (IPSEF) board, a member of the executive board of 100 Black Men of Indianapolis, a member of the Indianapolis Press Club, and the president of Hemophilia of Indiana, Inc.