Time Warner Cable Report

Subscriber Totals - October 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - October 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - October 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - October 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - October 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - October 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - October 2002

Public Affairs Monthly Report

October 2002

Production

• We ran in-kind promotional; spots for Speaking of Circle City Classic, Dance Kaleidoscope, American Cabaret Theatre, Hispanic Heritage Month and the National Kidney Foundation of Indiana, Faithfest, American Heart Association and family service.  The value of these in-kind spots was $33,990.

Community Affairs

• Time Warner, in conjunction with Comcast and HBO used a Circle Center Mall theatre to premier a national movie with a Hispanic angle.  The HBO produced movie, Real Women Have Curves, is set for a national debut in November.  over 150 members of the local community attended the screening.  The two cable companies also sponsored an after movie dinner reception at one of the mall's Bistros.

• TWC was one of the major game sponsors of the 19th Coca Cola Circle City Classic.  Time Warner Cable has provided over 15-years of support for this Black College Football fundraiser.  The Division's 2002 in-kind and monetary contribution totaled over $100,000.  The event has raised over $800,000 in educational scholarships.

• Launched the 2nd of a 3-year grant with IPS.  Tech-Know Grant provide a laptop and high-speed access to 6 and 7th grade students in three Indianapolis Middle Schools.  The Division will have over 1200 IPS students connected to the network from their homes during the school year.

• The Superintendent of Indianapolis Public schools (IPS) accepted the third $100,000 check donation, in as many years, from Time Warner cable and the VH1 Foundation.  12 Indianapolis public schools have benefited thus far with the $300,000 worth of musical instruments that have been provided for elementary music programs.

• Time Warner helps to support the 11th Annual HealthNet Foundation's "Grand Bazaar USA" by attending the event.  The Grand Bazaar picks a country each year to expose their culture to the Indianapolis community.  With all of the turmoil fallout from 911, the organization decided to support patriotism with a visit to the USA.  The proceeds help to provide affordable health care for approximately 30,000 Indianapolis residents each year who have little or no health insurance and limited means to pay for health care.

• The Indianapolis City Council approved the TWEA/N transfer with a 29-1 vote.

• TWC agreed to sponsor the American Heart Association's "Know Stroke's Warning Signs" campaign.  The campaign is aimed at informing African-Americans of the high risk of strokes and will run through December 2002.

• The Public Relations manager continues to serve the community through membership on the Indianapolis Public Schools Education Foundation (IPSEF) board, a member of the executive board of 100 Black Men of Indianapolis, a member of the Indianapolis Press Club, and the president of Hemophilia of Indiana, Inc.