Time Warner Cable Report

Subscriber Totals - November 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - November 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - November 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - November 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - November 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - November 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - November 2002

Public Affairs Monthly Report

November 2002

Production

• We ran in-kind promotional spots for American Cabaret Theatre, Phoenix Theatre, American Heart Association, City of Indianapolis (1) - Microchip your pet, (2) Spay/Neuter your pet, The Indianapolis Opera and the Kidney Foundation of Indiana.  The value of these in-kind spots was $58,025.

Community Affairs

• Time Warner was a major sponsor at the Family Services annual fundraiser, at the Indianapolis Colts Complex.  The division provided advertising support and an item for the event's silent auction.  The event raised several thousand dollars for support of Marion County families.

• Time Warner Cable was one of the sponsors of the 1st annual 100 Black Men of Indianapolis fundraising Dinner Dance at the Indianapolis Marriott.  The organization raises funds to support leadership education and gender responsibility programs for African America males within Marion County.

• Time Warner was one of the sponsors of the 2002 Faithfest held at the Indianapolis Fairgrounds in November.  Faithfest is a jubilee of entertainment, education and enlightenment.  It is a day of fellowship and faith.  Bringing together people of all ages, races and denominations.  The division provided over $10,000 dollars of support for the event.

• Provided support to the Indiana Chapter of Hemophilia of Indiana's annual Holiday Poinsettia fundraiser.  Not only did the division purchase plants and also assisted in community delivery.

• The division adopted a United Way family in need for the Thanksgiving Holiday.  Through an internal fundraiser, the division's employees raised enough funding to not only provide a wonderful Thanksgiving feast, but was able to provide a plethora of food and household supplies for the week following Thanksgiving.

• The Public Relations Manager continues to serve the community through membership on the Indianapolis Public Schools Education Foundation (IPSEF) board, a member of the executive board of 100 Black Men of Indianapolis, a member of the Indianapolis Press club, and the president of Hemophilia of Indiana, Inc.