Time Warner Cable Report

Subscriber Totals - June 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - June 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - June 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - June 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - June 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - June 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - June 2002

Public Affairs Monthly Report

June 2002

Production

• We ran in-kind promotional spots for the Indianapolis Opera, American cabaret Theatre, Phoenix Theatre, Muscular Dystrophy, march of Dimes and Indiana Black Expo.  The value of these in-kind spots was $83,360

Education

• Connected one school with HSD service.

Community Affairs

• The division hosted BET's tour van at the system parking lot for customers and employees.  The visit was to promote the BET Music Awards, airing on the cable network during June.

• Sponsored a musical instrument drive in conjunction with VH1 and Paige's Music store in Indianapolis.  Instrument's collected will be refurbished and provided to IPS.

• Working with the ICTA, the division sponsored a legislative golf outing in Franklin, IN.  The project let cable operator members get face-to-face time with local members of the Indiana Legislature in social atmosphere.  Over 16 members of the legislature participated.

• The division was the recipient of an appreciation plaque at the annual meeting of the National Kidney Foundation of Indiana.  The division was recognized for their supportive efforts of kidney disease and organ donations.  Time Warner provided a $9000 donation for their "Gala" fundraiser in the fall of 2001.  The event raised over $90,000 dollars for the chapter.

• The division hosted the principals and students from the Indianapolis VH1 "Save the Music" schools at the Indianapolis Public School Education Foundation's Reading Recognition Dinner.  The event, held at the Governor's mansion, recognized elementary school students who have reached or excelled their goals in reading during the school year.

• Al Aldridge, TWC Public Relations Manager was selected to attend the National Hemophilia Foundation leadership weekend in New York.  He is the President of the Indiana Hemophilia Foundation and is in his 12th year of volunteer service.

• Two members of Time Warner Cable were recently elected to the board of directors of the Indiana Cable telecommunications Board of Directors.  Buz Nesbit, division president was elected President for the 2002-2003 and Al Aldridge was elected as a member of the board.

• The Public Relations manager continues to serve the community through membership on the Indianapolis Public Schools Education Foundation (IPSEF) board, a member of the executive board of 100 Black Men of Indianapolis, a member of the Indianapolis Press Club, the President of Hemophilia of Indiana Inc., a member of the Brightwood Community Education Task Force and a reporting member of the "To Your Health" license plate committee.