February 2002

 Time Warner Cable Report

Subscriber Totals - February 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - February 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - February 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - February 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - February 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - February 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - February 2002

Local Community Interest Programming Report - February 2002

Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Public Affairs Monthly Report

February 2002

Production:

• The Division partnered with several civic and artistic organizations during February.  We ran in-kind promotional spots for the American Cabaret Theatre, Indianapolis Opera, The Walker Theatre, The Edyvean Theatre, and the Phoenix Theatre.  We also formed a special Black History month partnership with the Indianapolis Philharmonic Orchestra for a concert at the Pike Performing Arts Center.  The In-Kind value of these promotional spots was $44,490.

Education:

• Participated in the roll out of laptops and cable modems to Forest Manor Middle School, the final school being wired this semester as part of the $1.9 million dollar IPS "Tech-Know-Grant.  This launch now gives IPS over 470, 6th grade students the capability of having the Road Runner high speed Internet connection in their home.

• Sponsored an IPS concert at the Statehouse Rotunda in partnership with School #90.  This concert showcases the students of the two schools that received the VH1 "Save the Music" grant last October.  We also used this concert to announce Time Warner Cable's intent to offer a third $100,000 dollar grant to IPS during 2002.

Community Affairs:

• Time Warner was a sponsor of the Indianapolis Press Club Gridiron Dinner.  The dinner is the clubs largest fundraiser and pokes fun at community notables and legislatures.  This year, U.S. House of Representatives Members Dan Burton and Julia Carson were roasted.

• The Public Relation Manager has been asked to serve on the newly created Indianapolis Brightwood Community's Education Taskforce.

• The Public Relations Manager also attended monthly board meetings with the Indianapolis Public Schools Education Foundation (IPSEF), the Hispanic Center, Hemophilia of Indiana, Inc., the Indianapolis Press Club, and the "To Your Health" license plate committee.

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