Time Warner Cable Report

Subscriber Totals - December 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - December 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

Complaint Summaries - December 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

Service Interruption Report - December 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - December 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - December 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - December 2002

Public Affairs Monthly Report

December 2002

Production:

• The Division ran in-kind promotional spots for American Cabaret Theatre, American Heart Association, Ballet International, Dance Kaleidoscope, and the Circle City Classic "Challenge of Champions."  The value of these in-kind spots was $52,635.

Community Affairs

• Time Warner was a major sponsor at a time event sponsored by the Circle City Classic's, the "Challenge of Champions."  This event pitted two local high school basketball teams, Pike HS and North Central HS taking on the Kentucky HS champions and the Missouri HS champions at Hinkle Field House.  The division provided over $16,000 worth of promotional; support for the event.

• For the first time in four years, the Indianapolis division put together an employee holiday choir.  The group, under the leadership of the division's executive secretary, practiced for over 4 weeks in order to bring holiday cheer to several Indianapolis organizations.  The 12-person group, including the division president, Buz Nesbit performed four holiday performances within the community, the Rural Healthcare facility, Merry Miller's Nursing Home, and two IPS elementary schools; #93 and #88.  The group also performed for the employee December holiday gathering.

• Provided additional delivery support for the Indiana Chapter of Hemophilia's annual holiday poinsettia fundraiser.

• The division adopted a United Way Christmas Service family, consisting of a single parent with four children.  Division employees donated over 60 individual gifts for the children and over $200 dollars worth of food for the holidays.

• The Director of Public Affairs was selected to serve on the Regional Planning Commission's the Regional Center Plan 2020 "Moving Around Downtown" Committee.  This committee looks at movement systems downtown, including the movement of people, goods and services, information, utilities, and infrastructure.  The committee had its first meeting in December.

• The Director of Public Affairs continues to serve the community through membership on the Indianapolis Public Schools Education Foundation (IPSEF) board, a member of the executive board of 100 Black Men of Indianapolis, a member of the Indianapolis press Club, and the president of the Hemophilia of Indiana, Inc.

• The continued partnership with WDNI provided the required hours of local programming as mandated by the City's franchise agreement.