April 2002

 Time Warner Cable Report

Subscriber Totals - April 2002

NOTE: Includes bulk unit equivalents.

Operator's Incoming Calls Report - April 2002

Under normal operating conditions, telephone answer time by a customer representative, including wait time, shall not exceed thirty seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty seconds. Under normal operating conditions, the customer will receive a busy signal less than three percent of the time. These standards shall be met no less than ninety percent of the time under normal operating conditions, measured on a quarterly basis (Federal Communications Commission 76.309 (B) (ii) & (iv) Cable Customer Service Obligations).

*Indicates non-compliance with the Federal Communication Commission Standards.

Complaint Summaries - April 2002

The operator shall monthly file with the Agency an operations report showing such information and a summary of outages. (City of Indianapolis Cable Television Ordinance Section 851-704(g) of the City Code).

*From Cable Customers

Service Interruption Report - April 2002

Excluding conditions beyond the control of the operator, the cable operator will begin working on "service interruptions" promptly and in no event later than 24 hours after the interruption becomes known. I Under normal operating conditions this standard will be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2) (ii) Cable Customer Service Obligations).

 NOTE: * More than 2 cable off calls within a node determines a service interruption

Service Call Report - April 2002 (excludes installations and service interruptions)

The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).

Installation Report - April 2002

Standard installations will be performed within seven business days after an order has been placed. "Standard" installations are those that are located up to 125 feet from
the existing distribution system. Under normal operating conditions, the Standard
will be met no less than ninety five percent of the time measured on a quarterly basis
(Federal Communications Commission/Customer Service Obligations 76.309. (2)(I).

Construction Report - April 2002

Local Community Interest Programming Report - April 2002
Local Community Interest Programming requirement is 100 hours , Section 7.03 of franchise agreements.

Measure graphically the reports with a reference line at 100 hours showing the demarcation for compliance.

Public Affairs Monthly Report

April 2002

Production:

• We ran in-kind promotional spots for the Dance Kaleidoscope, Ballet Internationale, Edyvean, the Indianapolis Opera, American Cabaret Theatre, and the Society to Prevent Blindness.  The value of these in-kind spots was $55,330.

Education:

• Connected one Catholic HS and one IPS elementary school with cable modem service under our social responsibility parameters.  That brings a total of 15 Indianapolis schools connected with high speed service.

Community Affairs:

• The Division hosted a meeting with Dr. Angelique Walker-Smith and Reverend Steve Rose to discuss a partnership with Church Federation of Indpls.  It was also an opportunity with leaders to tour our renovated facility.

• Discussed a sponsorship with the local RCA Championship for this summer.  The Division continues to look for ways to provide added value for our customers.

• The Public Relations Manager continues to manage the offices of the Indiana Cable Telecommunications Association (ICTA) as the Interim Executive Director.

• Attended a meeting with the Ann E. Casey Foundation to discuss our business relationship with the Brightwood-Martindale Community.  This is the community where the TWC Indianapolis Division is located.

• Met with the officials of the Brightwood Community Center to discuss a plan to use the facility as a community PowerUP computer learning site.  PowerUP is a project of AOL and Time Warner Cable to connect various community locations to high-speed Internet access in helping to bridge the digital divide.  The Brightwood Center connection is scheduled for May.

• Discussed a partnership with the Family Service Association of Central Indiana for their fall fundraiser, "Home on the Range."  The organization is a non-profit social service agency.

• The Public Relations Manager also attended monthly board meetings with the Indianapolis Public Schools Education Foundation (IPSEF), Hemophilia of Indiana, Inc., the Brightwood Community Education Task Force, and the "To Your Health" license plate committee.

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