Time Warner Cable Report
Subscriber Totals - July 2001
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service (excluding Basic Only) |
63,839 |
62,543 |
-1296 |
| Basic Only |
3401 |
3448 |
47 |
| Bulk Units |
3869 |
3869 |
0 |
| Commercial Customers |
1083 |
1072 |
-11 |
|
System Total - Indianapolis |
72,192 |
70,932 |
-1260 |
| HBO |
27,772 |
25,898 |
-1874 |
| Cinemax |
16,839 |
14,930 |
-1909 |
| Showtime |
11,307 |
10,672 |
-635 |
| Disney |
307 |
2 |
-305 |
| Starz! |
13,527 |
11,624 |
-1903 |
|
Total Residential Pays |
69,752 |
63,126 |
-6626 |
| Homes Passed |
156,256 |
156,346 |
90 |
| Additional Outlets |
53,827 |
53,539 |
-288 |
Operator's Incoming Calls Report - July 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Total Calls Received |
55,277 |
378,877 |
560,723 |
| Total Calls Handled |
54,038 |
362,164 |
539,665 |
| # of Calls Answered Within 30 Seconds |
50,909 |
316,128 |
476,601 |
| % of Calls Answered Within 30 Seconds |
94.20% |
87.07% |
88.28% |
| # of Calls Abandoned After 30 Seconds |
218 |
11,160 |
12,399 |
| % of Calls Abandoned After 30 Seconds |
0.40% |
2.84% |
1.96% |
| Average Answer Time (in seconds) |
10.8 |
35.6 |
26.9 |
| Busy Rate |
0.46% |
2.17% |
2.19% |
| Total Hours Staffed |
1488 |
10,176 |
17,520 |
Service Interruption Report - July 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Total # of Outages |
30 |
234 |
482 |
| # of Planned Outages |
- |
- |
11 |
| % of Planned Outages |
- |
- |
0 |
| # of Unplanned Outages |
30 |
234 |
471 |
| % of Unplanned Outages |
100.00% |
100.00% |
98.05% |
| # of Subscribers Out |
13,253 |
45,250 |
74,847 |
| Total Subscriber Outage Hours |
28,148 |
76,725 |
125,925 |
| Total System Customer Hours |
58,753,680 |
369,629,304 |
634,641,216 |
| Reliability % |
99.95% |
99.98% |
99.98% |
| Total Duration Hours |
182.67 |
624.60 |
1050.44 |
| Average Duration Per Outage |
2.12 |
1.62 |
1.64 |
| Average Customers Per Outage |
441.78 |
200.47 |
169.68 |
Service Call Report - July 2001
| |
Month |
Year-To-Date |
Last 12 Month |
| Total Service Calls Received |
4965 |
27,294 |
40,904 |
| Total Service Calls Scheduled |
2774 |
17,337 |
26,278 |
| Total Service Calls Completed |
2586 |
16,088 |
24,503 |
| Same Day |
384 |
3083 |
4918 |
| Within 24 Hours |
1885 |
13,432 |
20,529 |
| % Within 24 Hours |
88.0% |
84.8% |
84.5% |
| Within 36 Hours |
224 |
13,527 |
21,871 |
| % Within 36 Hours |
96.0% |
98.1% |
98.6% |
| After 36 Hours |
93 |
292 |
363 |
| % After 36 Hours |
3.6% |
1.8% |
1.4% |
Installation Report - July 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Total Installs Scheduled |
5209 |
35,585 |
57,061 |
| Total Installed Completed |
3767 |
27,561 |
43,517 |
| # Within 7 Days |
2779 |
20,800 |
31,230 |
| Customer Requests After 7 Days |
988 |
6761 |
12,287 |
| # After 7 Days |
- |
- |
- |
| % Within 7 Days |
100.00% |
96.24% |
97.81% |
Construction Report - July 2001
| # |
Project Name |
Miles |
Passings |
System |
| |
None |
|
|
|
Public Affairs Monthly Report
July 2001
Production:
Education:
-
Karen Kennedy Pierce attended the monthly ETC Board Meeting.
-
Met with Molly Head at WFYI to secure our sponsorship for the PBS series "Arthur" for the next 12 months as part of our "Let's Meet on Sesame Street" commitment.
-
Met with the ICTA and the Indiana Web Academy to further address the needs for teacher training relating to Cable in the Classroom and Internet training.
-
Met with IPS to give updates on the "Tech-Know-Grant" status. We also provided premiums for the kids that started their initial training.
-
Assisted the Marion County PTA Council by working the entry booth at the Marion County Fair. This is one of the annual fundraisers for the organization.
Community Affairs:
-
Time Warner was a sponsor of the Indiana Black Expo Corporate Luncheon. Al Aldridge is a member of the luncheon committee and produced several videos that were used at the luncheon. We staffed an exposition booth during the weekend.
-
Al Aldridge attended a medical partnership meeting at St. Vincent Hospital that was sponsored by Hemophilia of Indiana. Aldridge is Chair of the Board of directors for Hemophilia of Indiana.
-
Attended the annual meeting for the Hispanic Center. Time Warner donated the plaque that was presented to the Board at the meeting.
-
Attended the annual meeting for the State Hemophilia Foundation in Monticello, Indiana. Al Aldridge was re-elected to serve on the Board of Directors for 2002.
-
Hosted the Odyssey Network "The Prince and the Pauper" screening at the Circle Centre Mall Theatres. Over 175 customers, employees, and community leaders attended the event.
-
Attended the Urban League "Ebony & Ivory" annual dinner and meeting at the Indiana Roof Ballroom. Time Warner has been a corporate member of this organization for the past 15 years.
-
Launched a city park program in conjunction with American Movie Classics and the office of the Mayor called "Thursday Movie Classics." We are showing 5 children's movies in an Indianapolis park on five Thursdays throughout the summer. The public library is also a part of the project and brings the "bookmobile" to these screenings. At the first showing, we had over 170 persons in attendance. |
