Time Warner Cable Report
Subscriber Totals - January 2001
| |
Beginning |
Ending |
Net Gain/Loss |
| Full Cable Service (excluding Basic Only) |
64,626 |
64,634 |
8 |
| Basic Only |
3199 |
3171 |
-28 |
| Bulk Units |
3887 |
3887 |
0 |
| Commercial Customers |
1076 |
1076 |
0 |
|
System Total - Indianapolis |
72,788 |
72,768 |
-20 |
| HBO |
28,138 |
28,920 |
782 |
| Cinemax |
18,410 |
18,394 |
-16 |
| Showtime |
10,105 |
10,093 |
-12 |
| Disney |
4430 |
4477 |
47 |
| Starz! |
13,998 |
13,551 |
-447 |
|
Total Residential Pays |
75,081 |
75,435 |
354 |
| Homes Passed |
155,954 |
156,038 |
84 |
| Additional Outlets |
55,268 |
57,063 |
1795 |
Operator's Incoming Calls Report - January 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Total Calls Received |
44,516 |
44,516 |
438,247 |
| Total Calls Handled |
43,318 |
43,318 |
428,867 |
| # of Calls Answered Within 30 Seconds |
36,908 |
36,908 |
394,038 |
| % of Calls Answered Within 30 Seconds |
85.2% |
85.2% |
91.8% |
| # of Calls Abandoned After 30 Seconds |
398 |
398 |
2126 |
| % of Calls Abandoned After 30 Seconds |
0.90% |
0.90% |
0.49% |
| Average Answer Time (in seconds) |
23.5 |
23.50 |
10.06 |
| Busy Rate |
4.0% |
4.00% |
1.63% |
| Total Hours Staffed |
1488 |
1488 |
17,568 |
Service Interruption Report - January 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Total # of Outages |
31 |
31 |
608 |
| # of Planned Outages |
0 |
0 |
76 |
| % of Planned Outages |
0 |
0.00 |
13.02% |
| # of Unplanned Outages |
31 |
31 |
532 |
| % of Unplanned Outages |
100.0% |
100.0% |
86.98% |
| # of Subscribers Out |
4931 |
4931 |
163,704 |
| Total Subscriber Outage Hours |
7792 |
7792 |
153,500 |
| Total System Customer Hours |
53,695,224 |
53,695,224 |
633,348,024 |
| Reliability % |
99.99% |
99.99% |
99.98% |
| Total Duration Hours |
74 |
74 |
877 |
| Average Duration Per Outage (hours) |
1.58 |
1.58 |
1.42 |
| Average Customers Per Outage |
159 |
159 |
270 |
Service Call Report - January 2001
(excludes installations and service interruptions)
The cable operator must begin actions to correct other service problems the next business day after notification of the service problem. The "appointment window" alternatives for installations, service calls, and other installation activities will either be at a specific time or, at maximum, a four-hour time block during normal business hours. Under normal business hours. Under normal operating conditions, the Standard is to be met no less than ninety five percent of the time measured on a quarterly basis (Federal Communications Commission 76.309 (2)(ii)&(iii).
| |
Month |
Year-To-Date |
Last 12 Month |
| Total Service Calls Received |
3246 |
3246 |
32,410 |
| Total Service Calls Scheduled |
2314 |
2314 |
21,225 |
| Total Service Calls Completed |
2147 |
2147 |
20,023 |
| Same Day |
396 |
396 |
5119 |
| Within 24 Hours |
1716 |
1716 |
15,173 |
| % Within 24 Hours |
79.9% |
79.9% |
85.1% |
| Within 36 Hours |
2110 |
2110 |
17,375 |
| % Within 36 Hours |
98.3% |
98.3% |
99.2% |
| After 36 Hours |
37 |
37 |
172 |
| % After 36 Hours |
1.7% |
1.7% |
0.8% |
Installation Report - January 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Total Installs Scheduled |
4385 |
4385 |
47,200 |
| Total Installed Completed |
3428 |
3428 |
35,780 |
| # Within 7 Days |
2839 |
2839 |
26,340 |
| Customer Requests After 7 Days |
589 |
589 |
785 |
| # After 7 Days |
0 |
0 |
17 |
| % Within 7 Days |
100% |
100.0% |
100.0% |
Construction Report - January 2001
| # |
Project Name |
Miles |
Passings |
System |
| |
None |
|
|
|
Public Affairs Monthly Report
January 2001
Production:
Education:
-
Hosted 2 Cable in the Classroom presentations during the month. We presented Cable in the Classroom with the Marion County Principal's Annual Meeting at IPS Eastwood Middle School. We also hosted a Cable in the Classroom Workshop for the Cherry Tree Elementary School in our Carmel Franchise.
-
Working with our State Cable Association, we hosted a booth at the Education Technology for Educators to see the latest technology.
-
Coordinated two satellite downlinks for our educational community. Coordinated an electronic field trip to "Colonial Williamsburg" for the Zionsville Lower Middle School. We also coordinated a downlink for the "Center for Family, School, and Community Partnerships." The downlink was from the Indiana Department of Education discussing how educators and local community members can work together to further education goals.
Community Affairs:
-
The Division sponsored a fundraiser with the Marion County Mental Health Association this month. We brought in Comedy Central as a partner who arranged to present Comedy Central personality, Ben Stein to appear at the function. This event is co-billed as the Indianapolis Mayor's Reception for the Indiana Legislature. We produced a version of "Win Ben Stein's Money." Contestants for the event included the Republican and Democratic State Party Chairs, the Indiana Governor's Chief of Staff, the Executive Director of the State Cable Association, and two local reporters - one electronic and one print. The event raised in excess of $80,000 for mental health and brought a lot of television and press recognition to the division.
-
Continued our partnership with the Indianapolis Children's Museum by judging the Prelude Awards, a statewide youth Film & Video competition. Also assisted the Hemophilia Foundation, the Indianapolis Health Foundation, El Centro Hispano (The Hispanic Center), 100 Black Men of Indianapolis, and the HealthNet Homeless Initiative.
-
Continuing to prepare for the launch of the Roadrunner Project. We have selected March 22 as out launch date and we will use the Indianapolis Children's Museum as the launch site. |
