Time Warner Cable Report
Subscriber Totals - August 2001
| |
Beginning |
Ending |
Net Gain/Loss |
| Basic Customers |
3448 |
3468 |
20 |
| CPST Customers |
62,543 |
61,370 |
-1173 |
| Homes Passed |
156,346 |
156,418 |
72 |
Operator's Incoming Calls Report - August 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| % of Calls Answered Within 30 Seconds |
95% |
88% |
89% |
| Average Answer Time (in seconds) |
8.8 |
32.2 |
26.7 |
| Busy Rate |
0.30% |
1.93% |
2.06% |
Service Interruption Report - August 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| Reliability % |
99.97% |
99.98% |
99.98% |
Service Call Report - August 2001
| |
Month |
Year-To-Date |
Last 12 Month |
| % of Service Calls Completed Within 24 Hours |
87.8% |
85.2% |
84.5% |
| % Within 36 Hours |
96.0% |
97.9% |
98.3% |
| % After 36 Hours |
3.6% |
2.0% |
1.6% |
Installation Report - August 2001
| |
Month |
Year-To-Date |
Last 12 Months |
| % Completed Within 7 Days |
82% |
94% |
96% |
|
