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September 2000

 

Time Warner Cable Report

Subscriber Totals - September 2000

  Beginning Ending Net Gain/Loss

Full Cable Service (excluding Basic Only)

62,775

62,500

-275

Basic Only

3,210

3,215

5

Bulk Units

3,842

3,882

40

Commercial Customers

1,069

1,068

-1

System Total - Indianapolis

70,896

70,665

-231

HBO

27,890

27,734

-156

Cinemax

18,550

18,519

-31

Showtime

10,313

10,180

-133

Disney

4,287

4,298

11

Starz!

13,426

13,587

161

Total Residential Pays

74,466

74,318

-148

Homes Passed

155,794

155,854

60

Additional Outlets

46,257

46,518

261

Operator's Incoming Calls Report - September 2000

  Month YTD Last 12 Months

Total Calls Received

34,112

322,969

436,756

Total Calls Handled

32,938

316,587

428,300

# of Calls Answered Within 30 Seconds

29,601

296,492

402,487

% of Calls Answered Within 30 Seconds

89.9%

93.6%

94.0%

# of Calls Abandoned After 30 Seconds

435

1,141

1,368

% of Calls Abandoned After 30 Seconds

1.30%

0.37%

0.33%

Average Answer Time (in seconds)

21.54

6.29

6.55

Busy Rate

1.86%

1.05%

1.07%

Total Hours Staffed

1,440

13,152

17,568

Service Interruption Report - September 2000

  Month YTD Last 12 Months

Total # of Outages

49

526

673

# of Planned Outages

4

77

763

% of Planned Outages

8.16%

17.18%

15.21%

# of Unplanned Outages

45

449

583

% of Unplanned Outages

92%

82.8%

84.8%

# of Subscribers Out

7,272

152,198

182,355

Total Subscriber Outage Hours

12,897.57

129,067

136,446

Total System Customer Hours

51,963,120

469,903,944

610,898,472

Reliability %

99.98%

99.97%

99.98%

Total Duration Hours

67.02

636

766.33

Average Duration Per Outage (Hours)

1.77

1.26

1.14

Average Customers Per Outage

148

313

283

 Service Call Report - September 2000

  Month YTD Last 12 Months

Total Service Calls Received

2,692

24,114

31,408

Total Service Calls Scheduled

1,866

15,416

20,060

Total Service Calls Completed

1,776

14,646

19,125

Same Day

376

3,997

4,929

Within 24 Hours

1,503

10,550

13,560

% Within 24 Hours

84.6%

86.7%

87.1%

Within 36 Hours

1,773

10,805

11,319

% Within 36 Hours

99.8%

99.4%

99.4%

After 36 Hours

3

93

116

% After 36 Hours

0.2%

0.6%

0.1%

Installation Report - September 2000

  Month YTD Last 12 Months

Total Installs Scheduled

3,994

33,175

45,506

Total Installs Completed

2,963

25,242

34,434

# Within 7 Days

1,952

19,830

27,034

Customer Requests After 7 Days

1,011

5,392

7,339

# After 7 Days

-

20

41

% Within 7 Days

100%

99.9%

99.9%

Construction Report - September 2000

# Location

1.

None

Public Affairs Monthly Report

September 2000

Programming and Production:

  • Produced and aired three promotional spots for the Circle City Classic.

  • Produced and aired a promotional spot for El Centro Hispano's "Day of the Dead" festival held in cooperation with the Indiana State Museum.

 Education Initiatives:

  • Karen Kennedy Pierce, TWC Education Coordinator, attended a meeting with Indianapolis Public School officials to determine how we can develop better utilization of cable education products by teachers.

  • Provided a satellite downlink for the Indiana Educational Partners Council.

  • Hosted a PTA workshop in the Time Warner Cable studio in celebration of "Take Charge of Your TV" week.  The workshop provided participants with critical TV viewing  skill techniques that they can use at home to help limit the effects of commercialism on children.  At the conclusion of the workshop, participants were invited to create their own commercial using their newly acquired skills.  A second meeting has been scheduled to complete the commercial which will play back on the cable system throughout Marion County.

  • Karen also participated in the Great Lakes Cable Expo Cable Education Day workshop held at Navy Pier.

  • Shary Johnston met with key Indianapolis Public School representatives and instructors from a local university to develop initial plans for implementation of "Tech-Know-Build," an initiative to bridge the digital divide and funded through a $9million federal grant.  Indiana University's Indianapolis Campus is developing technology courses for IPS middle school teachers that incorporates Cable in the Classroom programming and encourages students to utilize high-speed Internet access in the learning process.  Time Warner Cable will place high-speed modems in sixth grade students' homes at a discounted price.  Grant funds will help offset monthly rates.  It is anticipated that we will place modems in approximately 1000 homes during the first year pilot program.  During the following three years, additional sixth grade students will be brought into the program and the initial students will stay with the project through the seventh and eighth grades.

Community Activities:

  • Provided corporate sponsorship for the International Citizen of the Year Dinner at which Tony George, President of the Indianapolis Motor Speedway, was honored.

  • Supported the Indianapolis Coalition of 100 Black Women's "Gourmet Gents" fund-raising event with advertising sponsorship.

  • Attended the Indianapolis Arts Council's "Start With Arts" luncheon in which local businesses are recognized for their support of local Arts organizations.

  • As a member of the Delegate Council of the Community Centers of Indianapolis, Al Aldridge also attended a special board meeting to evaluate leadership options for the organization which provides support to low and moderate income families throughout Indianapolis.

AOL-Time Warner Approvals

  • Indianapolis has completed all required AOL-Time Warner franchise approvals, even though we did not begin the process until June 6th.  All but one of the approvals was completed in less than 90 days.  The City of Carmel provided approval on September 18th, 105 days after receiving our notification request.  Much confusion surrounded the AOL request due to the fact that during the same time frame, most municipalities were trying to approve regulatory ordinances and franchise applications for two hard wire competitors, Total Link and Digital Access.

 
 

Last Updated: 4/18/2005 |  Print This Page | Email to Friend

 

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