Time Warner Cable Report
Subscriber Totals - May 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
64,287 |
64,160 |
-127 |
|
Basic Only |
3,146 |
3,187 |
41 |
|
Bulk Units |
3,828 |
3,840 |
12 |
|
Commercial Customers |
1,121 |
1,115 |
-6 |
|
System Total - Indianapolis |
72,382 |
72,302 |
-80 |
|
HBO |
29,097 |
28,930 |
-167 |
|
Cinemax |
19,295 |
19,244 |
-51 |
|
Showtime |
10,665 |
10,603 |
-62 |
|
Disney |
4,332 |
4,351 |
19 |
|
Starz! |
13,704 |
13,744 |
40 |
|
Total Residential Pays |
77,093 |
76,872 |
-221 |
|
Homes Passed |
155,652 |
155,670 |
18 |
|
Additional Outlets |
44,890 |
45,538 |
648 |
Operator's Incoming Calls Report - May 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
34,003 |
178,229 |
448,740 |
|
Total Calls Handled |
33,468 |
174,999 |
430,208 |
|
# of Calls Answered Within 30 Seconds |
32,385 |
166,908 |
419,340 |
|
% of Calls Answered Within 30 Seconds |
96.8% |
95.4% |
95.2% |
|
# of Calls Abandoned After 30 Seconds |
52 |
381 |
875 |
|
% of Calls Abandoned After 30 Seconds |
0.20% |
0.22% |
0.20% |
|
Average Answer Time (in seconds) |
0.05 |
4.02 |
5.7 |
|
Busy Rate |
0.50% |
0.76% |
0.92% |
|
Total Hours Staffed |
1,488 |
7,296 |
17,568 |
Service Interruption Report - May 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
63 |
242 |
612 |
|
# of Planned Outages |
16 |
61 |
704 |
|
% of Planned Outages |
25.40% |
26.57% |
16.07% |
|
# of Unplanned Outages |
47 |
181 |
520 |
|
% of Unplanned Outages |
74.6% |
73.4% |
83.9% |
|
# of Subscribers Out |
6,589 |
117,821 |
179,617 |
|
Total Subscriber Outage Hours |
6,664 |
76,561 |
143,628 |
|
Total System Customer Hours |
53,695,224 |
258,587,256 |
601,770,120 |
|
Reliability % |
99.99% |
99.97% |
99.98% |
|
Total Duration Hours |
57 |
254 |
684 |
|
Average Duration Per Outage (Hours) |
0.91 |
1.09 |
1.13 |
|
Average Customers Per Outage |
105 |
467 |
290 |
Service Call Report - May 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,684 |
12,257 |
31,652 |
|
Total Service Calls Scheduled |
1,920 |
8,015 |
19,956 |
|
Total Service Calls Completed |
1,823 |
7,653 |
19,222 |
|
Same Day |
636 |
2,254 |
5,085 |
|
Within 24 Hours |
1,618 |
5,013 |
12,068 |
|
% Within 24 Hours |
88.8% |
86.6% |
85.8% |
|
Within 36 Hours |
1,814 |
3,852 |
5,490 |
|
% Within 36 Hours |
99.5% |
99.3% |
99.5% |
|
After 36 Hours |
9 |
53 |
98 |
|
% After 36 Hours |
0.5% |
0.7% |
0.5% |
Installation Report - May 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,020 |
18,744 |
45,726 |
|
Total Installs Completed |
2,404 |
14,478 |
35,064 |
|
# Within 7 Days |
1,995 |
11,684 |
26,966 |
|
Customer Requests After 7 Days |
409 |
2,774 |
8,018 |
|
# After 7 Days |
- |
20 |
60 |
|
% Within 7 Days |
100% |
99.9% |
100% |
Construction Report - May 2000
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