Time Warner Cable Report
Subscriber Totals - March 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
64,344 |
64,142 |
-202 |
|
Basic Only |
3059 |
3100 |
41 |
|
Bulk Units |
3818 |
3818 |
0 |
|
Commercial Customers |
1126 |
1111 |
-15 |
|
System Total - Indianapolis |
72,347 |
72,171 |
-176 |
|
HBO |
29,003 |
29,121 |
118 |
|
Cinemax |
19,004 |
19,190 |
186 |
|
Showtime |
10,592 |
10,639 |
47 |
|
Disney |
4150 |
4234 |
84 |
|
Starz! |
12,735 |
13,566 |
831 |
|
Total Residential Pays |
75,484 |
76,750 |
1266 |
|
Homes Passed |
155,763 |
155,552 |
(211) |
|
Additional Outlets |
43,799 |
44,184 |
385 |
Operator's Incoming Calls Report - March 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
37,06,3 |
109,708 |
474,492 |
|
Total Calls Handled |
36,415 |
107,677 |
454,850 |
|
# of Calls Answered Within 30 Seconds |
34,971 |
102,713 |
438,408 |
|
% of Calls Answered Within 30 Seconds |
96.0% |
95.4% |
94.4% |
|
# of Calls Abandoned After 30 Seconds |
77 |
224 |
1512 |
|
% of Calls Abandoned After 30 Seconds |
0.21% |
0.20% |
0.29% |
|
Average Answer Time (in seconds) |
6.05 |
6.66 |
7.8 |
|
Busy Rate |
0.80% |
0.73% |
1.07% |
|
Total Hours Staffed |
1488 |
4368 |
17,568 |
Service Interruption Report - March 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
38 |
141 |
618 |
|
# of Planned Outages |
13 |
29 |
686 |
|
% of Planned Outages |
34.21% |
21.79% |
11.7% |
|
# of Unplanned Outages |
25 |
112 |
550 |
|
% of Unplanned Outages |
65.8% |
78.2% |
88.3% |
|
# of Subscribers Out |
3323 |
106,489 |
199,834 |
|
Total Subscriber Outage Hours |
4746 |
64,209 |
148,309 |
|
Total System Customer Hours |
53,695,224 |
152,928,912 |
598,412,184 |
|
Reliability % |
99.99% |
99.96% |
99.98% |
|
Total Duration Hours |
47 |
156 |
699 |
|
Average Duration Per Outage (Hours) |
1.240 |
1.117 |
1.13 |
|
Average Customers Per Outage |
87 |
703 |
320 |
Service Call Report - March 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,188 |
7,202 |
33,674 |
|
Total Service Calls Scheduled |
1,412 |
4,433 |
21,119 |
|
Total Service Calls Completed |
1,363 |
4,287 |
20,480 |
|
Same Day |
448 |
1,131 |
4,882 |
|
Within 24 Hours |
782 |
2,617 |
12,348 |
|
% Within 24 Hours |
90.2% |
87.5% |
84.7% |
|
Within 36 Hours |
126 |
516 |
2,382 |
|
% Within 36 Hours |
99.5% |
99.5% |
96.9% |
|
After 36 Hours |
7 |
23 |
868 |
|
% After 36 Hours |
0.5% |
0.6% |
3.1% |
Installation Report - March 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,128 |
12,167 |
46,348 |
|
Total Installs Completed |
3,163 |
9,340 |
35,680 |
|
# Within 7 Days |
2,580 |
7,592 |
27,812 |
|
Customer Requests After 7 Days |
581 |
1,733 |
7,783 |
|
# After 7 Days |
2 |
15 |
65 |
|
% Within 7 Days |
99.9% |
99.8% |
99.8% |
Construction Report - March 2000
Public Affairs Monthly Report
March 2000
Programming:
-
Provided sponsorship to the IRT by airing 30 second promotional spot for "Othello."
-
Produced a 30 second promotional spot for the Phoenix Theatre's "The Beauty Queen."
-
Produced a 30 second spot for the Edyvean Theatre's production of "Galileo."
-
Tagged a promotional spot for the Ballet International's "1001 Nights."
-
Produced a promotional; spot for the Opera's "Suzanna."
-
Aired a promotional spot for Dance Kaleidoscopes "Carmin Burana."
Education:
-
Karen Kennedy Pierce represented Time Warner at the IPS monthly Education Programming committee meeting.
-
Al Aldridge and Mrs. Pierce represented Time Warner at the Marion County PTA Founder's Day Dinner.
Community:
-
Al Aldridge served as the announcer for the 100 Black men's "African American History Challenge" at Crispus Attucks Middle School.
-
Time Warner participated in the initial planning session for this year's All County Drug Free Rally.
-
Hosted a table at the American Red Cross' Hall of Fame Dinner.
-
Sponsored the Center for Leadership Development's Annual Minority Recognition Dinner.
-
Time Warner participated in Indiana Black Expo's first Annual Meeting at the Walker Theatre.
-
Al Aldridge served as a Hospitality Volunteer for the NCAA Final Four.
-
Co-sponsored a booth at the NCAA Hoop City in which children/attendees could participate in a video-taped sportscast from the ESPN booth.
-
Met with several non-profit groups to coordinate the transfer of Time Warner sponsorships to Comcast.
-
Attended the Arts Council reception for ESPN at the ArtsGarden during the NCAA Finals.
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