Time Warner Cable Report
Subscriber Totals - June 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
64,160 |
63,449 |
-711 |
|
Basic Only |
3,187 |
3,186 |
-1 |
|
Bulk Units |
3,840 |
3,842 |
2 |
|
Commercial Customers |
1,115 |
1,111 |
-4 |
|
System Total - Indianapolis |
72,302 |
71,588 |
-714 |
|
HBO |
28,930 |
28,326 |
-604 |
|
Cinemax |
19,244 |
18,779 |
-465 |
|
Showtime |
10,603 |
10,418 |
-185 |
|
Disney |
4,351 |
4,308 |
-43 |
|
Starz! |
13,744 |
13,331 |
-413 |
|
Total Residential Pays |
76,872 |
75,162 |
-1710 |
|
Homes Passed |
155,670 |
155,692 |
22 |
|
Additional Outlets |
45,538 |
43,815 |
-1723 |
Operator's Incoming Calls Report - June 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
37,381 |
215,610 |
446,565 |
|
Total Calls Handled |
36,696 |
211,695 |
428,437 |
|
# of Calls Answered Within 30 Seconds |
34,497 |
201,405 |
417,465 |
|
% of Calls Answered Within 30 Seconds |
94.0% |
95.1% |
95.2% |
|
# of Calls Abandoned After 30 Seconds |
99 |
480 |
866 |
|
% of Calls Abandoned After 30 Seconds |
0.27% |
0.23% |
0.20% |
|
Average Answer Time (in seconds) |
7.6 |
4.62 |
5.7 |
|
Busy Rate |
1.05% |
0.81% |
0.91% |
|
Total Hours Staffed |
1,440 |
8,736 |
17,568 |
Service Interruption Report - June 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
87 |
329 |
636 |
|
# of Planned Outages |
10 |
71 |
732 |
|
% of Planned Outages |
11.49% |
24.06% |
16.24% |
|
# of Unplanned Outages |
77 |
258 |
540 |
|
% of Unplanned Outages |
88.51% |
75.9% |
83.8% |
|
# of Subscribers Out |
14,194 |
132,015 |
183,069 |
|
Total Subscriber Outage Hours |
22,590.99 |
99,152 |
148,000 |
|
Total System Customer Hours |
51,963,120 |
310,550,376 |
602,410,920 |
|
Reliability % |
99.96% |
99.97% |
99.98% |
|
Total Duration Hours |
115.77 |
369 |
726 |
|
Average Duration Per Outage (Hours) |
1.59 |
1.17 |
1.17 |
|
Average Customers Per Outage |
163.15 |
417 |
289 |
Service Call Report - June 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
3,178 |
15,435 |
31,750 |
|
Total Service Calls Scheduled |
1,576 |
9,591 |
19,679 |
|
Total Service Calls Completed |
1,467 |
9,120 |
18,885 |
|
Same Day |
402 |
2,656 |
4,866 |
|
Within 24 Hours |
1,280 |
6,293 |
12,461 |
|
% Within 24 Hours |
87.3% |
86.7% |
86.1% |
|
Within 36 Hours |
1,458 |
5,310 |
6,661 |
|
% Within 36 Hours |
99.4% |
99.3% |
99.5% |
|
After 36 Hours |
9 |
62 |
98 |
|
% After 36 Hours |
0.1% |
0.6% |
0.5% |
Installation Report - June 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,209 |
21,953 |
45,441 |
|
Total Installs Completed |
2,372 |
16,850 |
34,691 |
|
# Within 7 Days |
1,969 |
13,653 |
26,822 |
|
Customer Requests After 7 Days |
403 |
3,177 |
7,791 |
|
# After 7 Days |
- |
20 |
58 |
|
% Within 7 Days |
100% |
99.9% |
99.8% |
Construction Report - June 2000
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