Time Warner Cable Report
Subscriber Totals - July 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
63,449 |
63,135 |
-314 |
|
Basic Only |
3186 |
3210 |
24 |
|
Bulk Units |
3842 |
3842 |
0 |
|
Commercial Customers |
1111 |
1110 |
-1 |
|
System Total - Indianapolis |
71,588 |
71,297 |
-291 |
|
HBO |
28,326 |
28,083 |
-243 |
|
Cinemax |
18,779 |
18,632 |
-147 |
|
Showtime |
10,418 |
10,360 |
-58 |
|
Disney |
4308 |
4322 |
14 |
|
Starz! |
13,331 |
13,361 |
30 |
|
Total Residential Pays |
75,162 |
74,758 |
-404 |
|
Homes Passed |
155,692 |
155,714 |
22 |
|
Additional Outlets |
43,815 |
46,002 |
2187 |
Operator's Incoming Calls Report - July 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
33,717 |
249,327 |
441,968 |
|
Total Calls Handled |
33,155 |
244,850 |
424,012 |
|
# of Calls Answered Within 30 Seconds |
30,406 |
231,811 |
411,965 |
|
% of Calls Answered Within 30 Seconds |
91.7% |
94.6% |
94.9% |
|
# of Calls Abandoned After 30 Seconds |
77 |
557 |
884 |
|
% of Calls Abandoned After 30 Seconds |
0.23% |
0.23% |
0.21% |
|
Average Answer Time (in seconds) |
7.30 |
5.00 |
5.80 |
|
Busy Rate |
0.90% |
0.82% |
0.91% |
|
Total Hours Staffed |
1488 |
10,224 |
17,568 |
Service Interruption Report - July 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
52 |
381 |
632 |
|
# of Planned Outages |
- |
71 |
724 |
|
% of Planned Outages |
0.00% |
20.62% |
15.64% |
|
# of Unplanned Outages |
52 |
310 |
540 |
|
% of Unplanned Outages |
100% |
79.4% |
84.4% |
|
# of Subscribers Out |
3873 |
135,888 |
181,297 |
|
Total Subscriber Outage Hours |
4284.27 |
103,437 |
143,401 |
|
Total System Customer Hours |
53,695,224 |
364,245,600 |
606,403,224 |
|
Reliability % |
99.99% |
99.97% |
99.98% |
|
Total Duration Hours |
64 |
433 |
714 |
|
Average Duration Per Outage (Hours) |
1.11 |
1.16 |
1.15 |
|
Average Customers Per Outage |
74 |
368 |
287 |
Service Call Report - July 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2587 |
18,022 |
31,750 |
|
Total Service Calls Scheduled |
1890 |
11,481 |
19,679 |
|
Total Service Calls Completed |
1799 |
10,919 |
18,885 |
|
Same Day |
538 |
3194 |
4866 |
|
Within 24 Hours |
1033 |
7326 |
12,675 |
|
% Within 24 Hours |
87.3% |
86.8% |
86.7% |
|
Within 36 Hours |
1788 |
7098 |
8157 |
|
% Within 36 Hours |
99.4% |
99.3% |
99.4% |
|
After 36 Hours |
11 |
73 |
107 |
|
% After 36 Hours |
0.6% |
0.6% |
0.5% |
Installation Report - July 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3313 |
25,266 |
45,487 |
|
Total Installs Completed |
2558 |
19,408 |
34,654 |
|
# Within 7 Days |
1991 |
15,644 |
27,044 |
|
Customer Requests After 7 Days |
567 |
3744 |
7533 |
|
# After 7 Days |
- |
20 |
57 |
|
% Within 7 Days |
100% |
99.9% |
99.8% |
Construction Report - July 2000
| # |
Location |
Miles |
Passings |
System |
|
1. |
11 St. Condos |
0.03 |
10 |
Indy |
| 2. |
Broner Apts. |
0.03 |
8 |
Indy |
| 3. |
Lomardi Townhomes |
0.03 |
5 |
Indy |
| 4. |
Butler Apts. |
0.04 |
14 |
Indy |
| 5. |
Crown Plaza Apts. |
0.26 |
44 |
Indy |
| 6. |
Canon IV |
0.014 |
1 |
Indy |
| Total |
|
0.053 |
82 |
|
Public Affairs Monthly Report
July 2000
Education:
Community Affairs:
-
July 13 - Sponsored Indiana Black Expo Corporate Luncheon.
-
July 14 - Attended African American Elected Officials reception at Convention Ctr.
-
July 15 - Al Aldridge, President of Hemophilia of Indiana was a guest speaker for the organization's Family Focus Summer Event.
-
July 16 - Worked at the 100 Black Men booth at the Indiana Black Expo Telecommunications Assn. Annual Golf Outing at Eagle Pointe in Bloomington.
-
July 19 - Al Aldridge, a member of the delegate council for Community Centers of Indianapolis assisted with the nomination of 3 new members of the CCI Board of Directors.
-
July 24 - Met with Chair of the Carmel Franchise Board to discuss TWC involvement in Carmel
-
During July, TWC secured agreement for sponsorships with the Phoenix Theatre; American Cabaret Theatre; The Walker Theatre; and the Edyvean Theatre, and several other non-profit organizations.
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