Time Warner Cable Report
Subscriber Totals - January 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
63,373 |
63,465 |
92 |
|
Basic Only |
3,017 |
3,009 |
-8 |
|
Bulk Units |
3,803 |
3,803 |
0 |
|
Commercial Customers |
1,073 |
1,091 |
18 |
|
System Total - Indianapolis |
71,266 |
71,368 |
102 |
|
HBO |
28,176 |
28,255 |
79 |
|
Cinemax |
18,535 |
18,510 |
-25 |
|
Showtime |
10,570 |
10,484 |
-86 |
|
Disney |
4,035 |
4,031 |
-4 |
|
Starz! |
12,181 |
12,313 |
132 |
|
Total Residential Pays |
73,497 |
73,593 |
96 |
|
Homes Passed |
155,715 |
155,750 |
35 |
|
Additional Outlets |
43,296 |
43,487 |
191 |
Operator's Incoming Calls Report - January 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
37,442 |
37,442 |
481,886 |
|
Total Calls Handled |
36,802 |
36,802 |
462,311 |
|
# of Calls Answered Within 30 Seconds |
35,154 |
35,154 |
445,563 |
|
% of Calls Answered Within 30 Seconds |
95.5% |
95.5% |
94.4% |
|
# of Calls Abandoned After 30 Seconds |
68 |
68 |
1,537 |
|
% of Calls Abandoned After 30 Seconds |
0.18% |
0.18% |
0.29% |
|
Average Answer Time (in seconds) |
6.34 |
6.34 |
7.7 |
|
Busy Rate |
1.30% |
1.30% |
1.14% |
|
Total Hours Staffed |
1,488 |
1,488 |
17,520 |
Service Interruption Report - January 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
52 |
52 |
651 |
|
# of Planned Outages |
6 |
6 |
54 |
|
% of Planned Outages |
11.54% |
11.54% |
8.4% |
|
# of Unplanned Outages |
46 |
46 |
597 |
|
% of Unplanned Outages |
88.5% |
88.5% |
91.6% |
|
# of Subscribers Out |
6,712 |
6,712 |
113,726 |
|
Total Subscriber Outage Hours |
6,928 |
6,928 |
110,125 |
|
Total System Customer Hours |
49,604,712 |
49,604,712 |
594,520,800 |
|
Reliability % |
99.99% |
99.99% |
99.98% |
|
Total Duration Hours |
56 |
56 |
742 |
|
Average Duration Per Outage (Hours) |
1.081 |
1.081 |
1.14 |
|
Average Customers Per Outage |
129 |
129 |
174 |
Service Call Report - January 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,468 |
2,468 |
34,685 |
|
Total Service Calls Scheduled |
1,511 |
1,511 |
22,062 |
|
Total Service Calls Completed |
1,458 |
1,458 |
21,430 |
|
Same Day |
306 |
306 |
5,192 |
|
Within 24 Hours |
966 |
966 |
12,782 |
|
% Within 24 Hours |
87.2% |
87.2% |
84.3% |
|
Within 36 Hours |
177 |
177 |
2,600 |
|
% Within 36 Hours |
99.4% |
99.4% |
96.9% |
|
After 36 Hours |
9 |
9 |
856 |
|
% After 36 Hours |
0.6% |
0.6% |
3.1% |
Installation Report - January 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,927 |
3,927 |
46,118 |
|
Total Installs Completed |
3,012 |
3,012 |
35,881 |
|
# Within 7 Days |
2,573 |
2,573 |
28,336 |
|
Customer Requests After 7 Days |
436 |
436 |
7,458 |
|
# After 7 Days |
3 |
3 |
67 |
|
% Within 7 Days |
99.9% |
99.9% |
99.8% |
Construction Report - January 2000
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