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February 2000
Time Warner Cable Report
Subscriber Totals - February 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
63,465 |
64,344 |
879 |
|
Basic Only |
3,009 |
3,059 |
50 |
|
Bulk Units |
3,803 |
3,818 |
15 |
|
Commercial Customers |
1,091 |
1,126 |
35 |
|
System Total - Indianapolis |
71,368 |
72,347 |
979 |
|
HBO |
28,255 |
29,003 |
748 |
|
Cinemax |
18,510 |
19,004 |
494 |
|
Showtime |
10,484 |
10,592 |
108 |
|
Disney |
4,031 |
4,150 |
119 |
|
Starz! |
12,313 |
12,735 |
422 |
|
Total Residential Pays |
73,593 |
75,484 |
1891 |
|
Homes Passed |
155,750 |
155,763 |
13 |
|
Additional Outlets |
43,487 |
43,799 |
312 |
Operator's Incoming Calls Report - February 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
35,203 |
72,645 |
474,492 |
|
Total Calls Handled |
34,460 |
71,262 |
454,850 |
|
# of Calls Answered Within 30 Seconds |
32,588 |
67,742 |
438,408 |
|
% of Calls Answered Within 30 Seconds |
94.6% |
95.1% |
94.4% |
|
# of Calls Abandoned After 30 Seconds |
79 |
147 |
1,512 |
|
% of Calls Abandoned After 30 Seconds |
0.22% |
0.20% |
0.29% |
|
Average Answer Time (in seconds) |
7.59 |
6.97 |
7.8 |
|
Busy Rate |
0.08% |
0.69% |
1.07% |
|
Total Hours Staffed |
1,392 |
2,880 |
17,568 |
Service Interruption Report - February 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
51 |
103 |
633 |
|
# of Planned Outages |
10 |
16 |
58 |
|
% of Planned Outages |
19.61% |
15.57% |
9.3% |
|
# of Unplanned Outages |
41 |
87 |
575 |
|
% of Unplanned Outages |
80.4% |
84.4% |
90.7% |
|
# of Subscribers Out |
96,454 |
103,166 |
202,974 |
|
Total Subscriber Outage Hours |
52,535 |
59,463 |
151,230 |
|
Total System Customer Hours |
49,628,976 |
99,233,688 |
595,474,128 |
|
Reliability % |
99.89% |
99.94% |
99.97% |
|
Total Duration Hours |
52 |
109 |
717 |
|
Average Duration Per Outage (Hours) |
1.030 |
1.056 |
1.13 |
|
Average Customers Per Outage |
1,891 |
1,010 |
323 |
* 45,019 of the February outage hours were due to two 1/2 hour maintenance outages conducted at approximately 3:00 AM.
Service Call Report - February 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,546 |
5,014 |
34,245 |
|
Total Service Calls Scheduled |
1,510 |
3,021 |
21,462 |
|
Total Service Calls Completed |
1,466 |
2,924 |
20,827 |
|
Same Day |
377 |
683 |
4,912 |
|
Within 24 Hours |
869 |
1,835 |
12,548 |
|
% Within 24 Hours |
84.9% |
86.1% |
84.3% |
|
Within 36 Hours |
213 |
390 |
2,506 |
|
% Within 36 Hours |
99.5% |
99.5% |
96.9% |
|
After 36 Hours |
7 |
16 |
861 |
|
% After 36 Hours |
0.6% |
0.6% |
3.1% |
Installation Report - February 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,112 |
8,039 |
46,315 |
|
Total Installs Completed |
3,165 |
6,177 |
35,813 |
|
# Within 7 Days |
2,439 |
5,012 |
28,040 |
|
Customer Requests After 7 Days |
716 |
1,152 |
7,686 |
|
# After 7 Days |
10 |
13 |
67 |
|
% Within 7 Days |
99.7% |
99.8% |
99.8% |
Construction Report - February 2000
Public Affairs Monthly Report
February 2000
Programming:
- Continued support of the local theatre groups with production and airing of promotional spots for The Phoenix Theatre’s production of "Beauty Queen of Leenam," the American Cabaret Theatre’s production of "Swing, Swing, Swing," and Ballet International’s "Creation of the World".
- Aired three local "Cooking with the Corner Gourmet" shows on the Food Network.
- Aired three public service announcements for C-Span’s "Election Awareness" campaign.
- Produced a spot for the 2000 Census in cooperation with Congresswoman Julia Carson’s office.
Education:
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Assisted the Marion County Sheriff’s department with the Court TV Choices and Consequences training program at John Marshall Middle School.
-
Education Coordinator Karen Kennedy Pierce represented TWC at the Educational Cooperative’s monthly meeting.
-
Trained the new Indiana Cable Telecommunications Association’s Cable in the Classroom coordinator.
Community:
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Provided the remote production feed of the University of Indianapolis’ basketball games for WAV-53 TV.
-
Al Aldridge attended the monthly meeting of the Hispanic Council.
-
Al also participated in the 100 Black Men Career Fair at Arlington High School.
-
Participated in the Indianapolis Indians 2000 Baseball Season Medial Luncheon.
-
Shary and Al participated in the Indiana Cable Telecommunications Association’s state legislative reception.
-
Provided "platinum" sponsorship for the Hemophilia of Indiana fund-raising dinner and dance which raised over $15,000 for the organization.
-
Received special recognition from the Mental Health Association in Marion County for sponsoring Intro 2000 which raised over $80,000 for the non-profit agency.
-
Shary and Al met with numerous City-County Council representatives to answer questions concerning the TWC/Comcast trade which was being discussed at public hearing before the Indianapolis Franchise Board and the Council’s Rules and Policy Committee.
-
Shary met with Sam Jones, Urban League President, and Rod Bohannon, NAACP President to address Comcast transfer concerns by both organizations.
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