Time Warner Cable Report
Subscriber Totals - December 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
62,147 |
62,250 |
103 |
|
Basic Only |
3,203 |
3,199 |
-4 |
|
Bulk Units |
3,887 |
3,887 |
0 |
|
Commercial Customers |
1,066 |
1,076 |
10 |
|
System Total - Indianapolis |
70,303 |
70,412 |
109 |
|
HBO |
27,500 |
28,138 |
638 |
|
Cinemax |
18,550 |
18,410 |
-140 |
|
Showtime |
10,098 |
10,105 |
7 |
|
Disney |
4,315 |
4,430 |
115 |
|
Starz! |
13,950 |
13,998 |
48 |
|
Total Residential Pays |
74,413 |
75,081 |
668 |
|
Homes Passed |
155,844 |
155,954 |
110 |
|
Additional Outlets |
47,880 |
48,500 |
620 |
Operator's Incoming Calls Report - December 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
36,360 |
431,173 |
431,173 |
|
Total Calls Handled |
35,551 |
422,351 |
422,351 |
|
# of Calls Answered Within 30 Seconds |
31,996 |
392,284 |
392,284 |
|
% of Calls Answered Within 30 Seconds |
87.7% |
92.7% |
92.7% |
|
# of Calls Abandoned After 30 Seconds |
233 |
1,796 |
1,796 |
|
% of Calls Abandoned After 30 Seconds |
0.70% |
0.43% |
0.43% |
|
Average Answer Time (in seconds) |
16.3 |
8.13 |
8.13 |
|
Busy Rate |
3.3% |
1.41% |
1.41% |
|
Total Hours Staffed |
1,488 |
17,568 |
17,568 |
Service Interruption Report - December 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
29 |
629 |
629 |
|
# of Planned Outages |
1 |
82 |
82 |
|
% of Planned Outages |
0.035% |
13.98% |
13.98% |
|
# of Unplanned Outages |
28 |
547 |
547 |
|
% of Unplanned Outages |
96.6% |
86.0% |
86.0% |
|
# of Subscribers Out |
3790 |
165,485 |
165,485 |
|
Total Subscriber Outage Hours |
7012 |
152,636 |
152,636 |
|
Total System Customer Hours |
53,695,224 |
629,257,512 |
629,257,512 |
|
Reliability % |
99.99% |
99.98% |
99.98% |
|
Total Duration Hours |
99 |
859 |
859 |
|
Average Duration Per Outage (Hours) |
1.85 |
1.38 |
1.38 |
|
Average Customers Per Outage |
131 |
267 |
267 |
Service Call Report - December 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,725 |
31,632 |
31,632 |
|
Total Service Calls Scheduled |
1,708 |
20,422 |
20,422 |
|
Total Service Calls Completed |
1,589 |
19,334 |
19,334 |
|
Same Day |
308 |
5,029 |
5,029 |
|
Within 24 Hours |
1,275 |
14,423 |
14,423 |
|
% Within 24 Hours |
80.2% |
85.7% |
85.7% |
|
Within 36 Hours |
1,558 |
15,442 |
15,442 |
|
% Within 36 Hours |
98.1% |
99.2% |
99.2% |
|
After 36 Hours |
31 |
144 |
144 |
|
% After 36 Hours |
1.9% |
0.7% |
0.7% |
Installation Report - December 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,870 |
46,742 |
46,742 |
|
Total Installs Completed |
3,638 |
35,364 |
35,364 |
|
# Within 7 Days |
1,919 |
26,074 |
26,074 |
|
Customer Requests After 7 Days |
1,719 |
9,270 |
9,270 |
|
# After 7 Days |
- |
20 |
20 |
|
% Within 7 Days |
100% |
99.9% |
99.9% |
Construction Report - December 2000
Public Affairs Monthly Report
December 2000
Production:
Educational Initiatives:
-
Assisted ETC in shutting down their channels for new headend installation and maintenance.
-
Developed and set up a channel message for the two channels, which are off line until early January.
Community Affairs:
-
Participated in a Road Runner launch planning meeting at the Adam's Mark downtown.
-
Met with Johnson Associates for a planning meeting on the next division newsletter scheduled for distribution in February.
-
Provided sponsorship for the Mayor's UNCF Ball at the Vincennes Aviation Facility at the airport.
-
Public Relations Manager, Al Aldridge, attended a Hispanic Joint Board Meeting at the Hispanic Education Center.
-
Vice President of Public Affairs, Shary Johnston, accompanied Road Runner General Manager, Bob Smith on a fact-finding mission at the TWC Minneapolis Division.
-
Coordinated with members of the media, the Democratic and Republican State committees to secure participants for the Time Warner sponsored Intro 2001 "Win Ben Stein's Money" event in support of Mental Health. Have confirmed Jim Shella, WISH-TV; Jon Schwantes, Indianapolis Star; Robin Winston, State Demo Chair, and Mike McDaniels, State Republican Chair for the event for January.
|
