Time Warner Cable Report
Subscriber Totals - April 2000
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
64,142 |
64,287 |
145 |
|
Basic Only |
3,100 |
3,146 |
46 |
|
Bulk Units |
3,818 |
3,828 |
10 |
|
Commercial Customers |
1,111 |
1,121 |
10 |
|
System Total - Indianapolis |
72,171 |
72,382 |
211 |
|
HBO |
29,121 |
29,097 |
-24 |
|
Cinemax |
19,190 |
19,295 |
105 |
|
Showtime |
10,639 |
10,665 |
26 |
|
Disney |
4,234 |
4,332 |
98 |
|
Starz! |
13,566 |
13,704 |
138 |
|
Total Residential Pays |
76,750 |
77,093 |
343 |
|
Homes Passed |
155,552 |
155,652 |
100 |
|
Additional Outlets |
44,184 |
44,890 |
706 |
Operator's Incoming Calls Report - April 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
34,518 |
144,226 |
454,997 |
|
Total Calls Handled |
33,854 |
141,531 |
436,144 |
|
# of Calls Answered Within 30 Seconds |
31,810 |
134,523 |
423,329 |
|
% of Calls Answered Within 30 Seconds |
93.9% |
95.0% |
94.9% |
|
# of Calls Abandoned After 30 Seconds |
105 |
329 |
1,011 |
|
% of Calls Abandoned After 30 Seconds |
0.30% |
0.23% |
0.22% |
|
Average Answer Time (in seconds) |
0.08 |
5.01 |
6.5 |
|
Busy Rate |
1.10% |
0.82% |
0.96% |
|
Total Hours Staffed |
1,440 |
5,808 |
17,568 |
Service Interruption Report - April 2000
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
38 |
179 |
602 |
|
# of Planned Outages |
16 |
45 |
684 |
|
% of Planned Outages |
42.11% |
26.87% |
14.9% |
|
# of Unplanned Outages |
22 |
134 |
520 |
|
% of Unplanned Outages |
57.9% |
73.1% |
85.1% |
|
# of Subscribers Out |
4,743 |
111,232 |
196,784 |
|
Total Subscriber Outage Hours |
5,688 |
69,897 |
145,356 |
|
Total System Customer Hours |
51,963,120 |
204,892,032 |
601,529,064 |
|
Reliability % |
99.99% |
99.97% |
99.98% |
|
Total Duration Hours |
41 |
196 |
679 |
|
Average Duration Per Outage (Hours) |
1.19 |
1.59 |
1.35 |
|
Average Customers Per Outage |
125 |
558 |
319 |
Service Call Report - April 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,371 |
9,573 |
31,596 |
|
Total Service Calls Scheduled |
1,662 |
6,095 |
20,148 |
|
Total Service Calls Completed |
1,543 |
5,830 |
19,453 |
|
Same Day |
487 |
1,618 |
4,932 |
|
Within 24 Hours |
778 |
3,395 |
11,715 |
|
% Within 24 Hours |
82.0% |
86.1% |
85.5% |
|
Within 36 Hours |
1,522 |
2,038 |
3,754 |
|
% Within 36 Hours |
98.6% |
99.3% |
98.6% |
|
After 36 Hours |
21 |
44 |
317 |
|
% After 36 Hours |
1.4% |
0.8% |
1.4% |
Installation Report - April 2000
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,557 |
15,724 |
46,264 |
|
Total Installs Completed |
2,734 |
12,074 |
35,470 |
|
# Within 7 Days |
2,097 |
9,689 |
27,385 |
|
Customer Requests After 7 Days |
632 |
2,365 |
8,003 |
|
# After 7 Days |
5 |
20 |
62 |
|
% Within 7 Days |
99.8% |
99.8% |
99.8% |
Construction Report - April 2000
Public Affairs Monthly Report
April 2000
Programming:
-
Produced or tagged 30 cross channel promotional spots.
-
Produced promotional spot for Pike Performing Arts of "Haley's Comet."
-
Ran promotional spot for the IRT's production of "Blithe Spirit."
-
Promoted the Indianapolis Opera's production of "Faust" with a 30 second spot.
-
Produced and ran a promotional spot for the Edyvean Theatre's "Steel Magnolia's."
-
Produced and ran a spot for the American Cabaret Theatre's production of "Streetcar Names Desire."
-
Promoted the Phoenix Theatre production of "Wit."
-
Produced and ran a promotional spot for Ballet International's "1001 Nights."
-
Tagged and ran a spot for Dance Kaleidoscope's "Carmen."
-
Tagged and ran public service announcements for "March of Dimes," Cable in the Classroom, the ad council's youth anti-violence program, and the City of Indianapolis' "Earthday" promotion.
-
Produced a video for use by 100 Black Men of Indianapolis at the annual meeting.
Education:
-
Karen Kennedy Pierce represented Time Warner Cable at a Marion County PTAP Council meeting. She also attended a PTA fundraiser at the Warren Central Performing Arts Center.
-
Coordinated an educational downlink for the Zionsville Lower Elementary School.
-
Hosted a Cable in the Classroom workshop in conjunction with the Indiana Cable Telecommunications Association.
-
Coordinated the appearance of an Indianapolis student and a member of the Marion County Sheriff's Department to address a Capitol Hill news conference on the success of Court TV's Indianapolis "Choices and Consequences" project.
-
Al Aldridge represented TWC at the Marion County Literacy Council dinner at Pike High School where Time Warner Cable was congratulated for being so supportive of the organization's efforts.
Community:
-
Al Aldridge and Karen Kennedy Pierce attended the Annual CTPAA Conference in San Antonio.
-
Shary Johnston represented TWC at the United Negro College Fund's "Kick-Off Luncheon."
-
Coordinated a meeting between Comcast public affairs representative and the Mental Health Association to discuss reasons for Comcast to pick-up sponsorship of the annual INTRO event to benefit MHA.
-
Participated in NCAA Hall of Champions Luncheon to heighten awareness of the new attraction in the city.
-
Al Aldridge attended a planning committee meeting for Indiana Black Expo's Corporate Luncheon.
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