Time Warner Cable Report
Subscriber Totals - September 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
62,654 |
62,314 |
-340 |
|
Basic Only |
2,915 |
2,915 |
0 |
|
Bulk Units |
3,434 |
3,444 |
10 |
|
Commercial Customers |
1,064 |
1,071 |
7 |
|
System Total - Indianapolis |
70,067 |
69,744 |
-323 |
|
HBO |
27,839 |
27,720 |
-119 |
|
Cinemax |
18,060 |
18,226 |
166 |
|
Showtime |
10,738 |
10,555 |
-183 |
|
Disney |
3,860 |
3,850 |
-10 |
|
Starz! |
11,181 |
11,169 |
-12 |
|
Total Residential Pays |
71,678 |
71,520 |
-158 |
|
Homes Passed |
155,405 |
155,603 |
198 |
|
Additional Outlets |
42,293 |
42,213 |
-80 |
Operator's Incoming Calls Report - September 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
37,143 |
379,554 |
520,198 |
|
Total Calls Handled |
26,450 |
361,722 |
499,877 |
|
# of Calls Answered Within 30 Seconds |
34,816 |
347,029 |
476,278 |
|
% of Calls Answered Within 30 Seconds |
95.5% |
93.5% |
93.6% |
|
# of Calls Abandoned After 30 Seconds |
51 |
1,449 |
1,811 |
|
% of Calls Abandoned After 30 Seconds |
0.14% |
0.35% |
0.33% |
|
Average Answer Time ( in seconds) |
7.2 |
8.5 |
8.4 |
|
Busy Rate |
0.90% |
1.22% |
1.33% |
|
Total Hours Staffed |
1,440 |
13,104 |
17,472 |
Service Interruption Report - September 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
56 |
530 |
720 |
|
# of Planned Outages |
4 |
41 |
97 |
|
% of Planned Outages |
7.14% |
7.66% |
11.5% |
|
# of Unplanned Outages |
52 |
489 |
623 |
|
% of Unplanned Outages |
92.9% |
92.3% |
88.5% |
|
# of Subscribers Out |
23,863 |
195,930 |
221,400 |
|
Total Subscriber Outage Hours |
4,908 |
97,638 |
199,292 |
|
Total System Customer Hours |
46,964,880 |
452,858,856 |
636,254,088 |
|
Reliability % |
100.0% |
99.98% |
99.96% |
|
Total Duration Hours |
52 |
627.47 |
1,159 |
Service Call Report - September 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,719 |
27,787 |
36,947 |
|
Total Service Calls Scheduled |
1,605 |
17,533 |
23,166 |
|
Total Service Calls Completed |
1,556 |
17,074 |
22,526 |
|
Same Day |
390 |
4,209 |
5,385 |
|
Within 24 Hours |
832 |
9,920 |
13,198 |
|
% Within 24 Hours |
78.5% |
82.9% |
82.6% |
|
Within 36 Hours |
329 |
2,076 |
3,055 |
|
% Within 36 Hours |
100% |
95.8% |
96.8% |
|
After 36 Hours |
5 |
869 |
889 |
|
% After 36 Hours |
0.3% |
4.2% |
3.2% |
Installation Report - September 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,900 |
35,002 |
48,103 |
|
Total Installs Completed |
2,966 |
27,199 |
38,004 |
|
# Within 7 Days |
2,308 |
21,381 |
30,355 |
|
Customer Requests After 7 Days |
655 |
5,774 |
7,602 |
|
# After 7 Days |
3 |
44 |
47 |
|
% Within 7 Days |
99.9% |
99.8% |
99.8% |
Construction Report - September 1999
|
# |
Location |
|
1. |
Beards Apartments - 5 Units |
|
2. |
Rowney Terrace - 102 Units |
|
3. |
Waterman Apartments - 7 Units |
|
4. |
Bellefontaine Apartments - 11 Units |
|
5. |
Thia Gardens Restaurant - 1 Unit |
|
6. |
Jillians East-Drink-Play - 1 Unit |
|
