Time Warner Cable Report
Subscriber Totals - October 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
62,314 |
62,526 |
212 |
|
Basic Only |
2,915 |
2,962 |
47 |
|
Bulk Units |
3,444 |
3,449 |
5 |
|
Commercial Customers |
1,071 |
1,069 |
-2 |
|
System Total - Indianapolis |
69,744 |
70,006 |
262 |
|
HBO |
27,720 |
27,885 |
165 |
|
Cinemax |
18,226 |
18,455 |
229 |
|
Showtime |
10,555 |
10,533 |
-22 |
|
Disney |
3,850 |
3,904 |
54 |
|
Starz! |
11,169 |
11,456 |
287 |
|
Total Residential Pays |
71,520 |
72,233 |
713 |
|
Homes Passed |
155,603 |
155,667 |
64 |
|
Additional Outlets |
42,213 |
42,510 |
297 |
Operator's Incoming Calls Report - October 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
36,479 |
416,033 |
502,974 |
|
Total Calls Handled |
35,694 |
397,416 |
483,013 |
|
# of Calls Answered Within 30 Seconds |
33,810 |
380,839 |
461,537 |
|
% of Calls Answered Within 30 Seconds |
94.7% |
93.6% |
93.8% |
|
# of Calls Abandoned After 30 Seconds |
64 |
1,513 |
1,620 |
|
% of Calls Abandoned After 30 Seconds |
0.18% |
0.33% |
0.30% |
|
Average Answer Time ( in seconds) |
7.3 |
8.4 |
8.1 |
|
Busy Rate |
1.00% |
1.20% |
1.21% |
|
Total Hours Staffed |
1,488 |
14,592 |
17,472 |
Service Interruption Report - October 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
52 |
582 |
672 |
|
# of Planned Outages |
3 |
44 |
62 |
|
% of Planned Outages |
5.77% |
7.47% |
8.9% |
|
# of Unplanned Outages |
49 |
538 |
610 |
|
% of Unplanned Outages |
94.2% |
92.5% |
91.1% |
|
# of Subscribers Out |
4,043 |
199,973 |
212,660 |
|
Total Subscriber Outage Hours |
6,330 |
103,968 |
137,493 |
|
Total System Customer Hours |
48,730,512 |
501,589,368 |
623,190,936 |
|
Reliability % |
99.99% |
99.98% |
99.97% |
|
Total Duration Hours |
56 |
683 |
885 |
|
Average Customers per Outage |
78 |
318 |
286 |
Service Call Report - October 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,386 |
30,173 |
35,928 |
|
Total Service Calls Scheduled |
1,584 |
19,117 |
22,868 |
|
Total Service Calls Completed |
1,522 |
18,596 |
22,230 |
|
Same Day |
299 |
4,508 |
5,343 |
|
Within 24 Hours |
974 |
10,894 |
13,084 |
|
% Within 24 Hours |
83.6% |
83.0% |
83.1% |
|
Within 36 Hours |
239 |
2,315 |
2,914 |
|
% Within 36 Hours |
99.3% |
96.2% |
96.8% |
|
After 36 Hours |
10 |
879 |
890 |
|
% After 36 Hours |
0.7% |
3.8% |
3.2% |
Installation Report - October 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,181 |
39,183 |
47,315 |
|
Total Installs Completed |
3,166 |
30,365 |
37,180 |
|
# Within 7 Days |
2,403 |
23,784 |
29,530 |
|
Customer Requests After 7 Days |
752 |
6,526 |
7,592 |
|
# After 7 Days |
11 |
55 |
58 |
|
% Within 7 Days |
99.7% |
99.8% |
99.8% |
Construction Report - October 1999
|
# |
Location |
|
1. |
Guaranty Building - 1 Unit |
|
2. |
Beverly Nursing Home - 119 Units |
|
3. |
Conseco Fieldhouse - 1 Unit |
|
4. |
Briarbrook Village - 53 Units |
|
5. |
Sunshine Apartments - 5 Units |
|
