Time Warner Cable Report
Subscriber Totals - November 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
62,526 |
62,962 |
436 |
|
Basic Only |
2962 |
2979 |
17 |
|
Bulk Units |
3449 |
3464 |
15 |
|
Commercial Customers |
1069 |
1068 |
-1 |
|
System Total - Indianapolis |
70,006 |
70,473 |
467 |
|
HBO |
27,885 |
28,022 |
137 |
|
Cinemax |
18,455 |
18,560 |
105 |
|
Showtime |
10,533 |
10,644 |
111 |
|
Disney |
3904 |
4003 |
99 |
|
Starz! |
11,456 |
11,776 |
320 |
|
Total Residential Pays |
72,233 |
73,005 |
772 |
|
Homes Passed |
155,667 |
155,775 |
108 |
|
Additional Outlets |
42,510 |
42,892 |
382 |
Operator's Incoming Calls Report - November 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
40,277 |
456,310 |
495,853 |
|
Total Calls Handled |
39,550 |
436,966 |
476,106 |
|
# of Calls Answered Within 30 Seconds |
37,333 |
418,172 |
456,185 |
|
% of Calls Answered Within 30 Seconds |
94.4% |
93.7% |
94.0% |
|
# of Calls Abandoned After 30 Seconds |
102 |
1615 |
1636 |
|
% of Calls Abandoned After 30 Seconds |
0.25% |
0.32% |
0.31% |
|
Average Answer Time ( in seconds) |
8.03 |
8.4 |
8.0 |
|
Busy Rate |
1.30% |
1.21% |
1.18% |
|
Total Hours Staffed |
1440 |
16,032 |
17,472 |
Service Interruption Report - November 1999
| |
Month |
YTD |
Last 12 Months |
|
Total # of Outages |
50 |
632 |
665 |
|
# of Planned Outages |
5 |
49 |
49 |
|
% of Planned Outages |
10.00% |
7.70% |
7.1% |
|
# of Unplanned Outages |
45 |
583 |
616 |
|
% of Unplanned Outages |
90.0% |
92.3% |
92.9% |
|
# of Subscribers Out |
4514 |
204,487 |
206,401 |
|
Total Subscriber Outage Hours |
3885 |
107,853 |
110,301 |
|
Total System Customer Hours |
47,500,560 |
549,089,928 |
610,940,136 |
|
Reliability % |
99.99% |
99.98% |
99.97% |
|
Total Duration Hours |
41 |
724 |
770 |
|
Average Customers per Outage |
90 |
297 |
278 |
Service Call Report - November 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2720 |
32,893 |
35,262 |
|
Total Service Calls Scheduled |
1469 |
20,586 |
22,344 |
|
Total Service Calls Completed |
1416 |
20,012 |
21,722 |
|
Same Day |
342 |
4850 |
5373 |
|
Within 24 Hours |
967 |
11861 |
12,788 |
|
% Within 24 Hours |
92.4% |
83.9% |
83.9% |
|
Within 36 Hours |
104 |
2419 |
2674 |
|
% Within 36 Hours |
99.8% |
96.5% |
96.8% |
|
After 36 Hours |
3 |
882 |
887 |
|
% After 36 Hours |
0.2% |
3.5% |
3.2% |
Installation Report - November 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3919 |
43,102 |
46,989 |
|
Total Installs Completed |
2949 |
33,314 |
36,540 |
|
# Within 7 Days |
2292 |
26,076 |
28,827 |
|
Customer Requests After 7 Days |
633 |
7159 |
7633 |
|
# After 7 Days |
4 |
59 |
60 |
|
% Within 7 Days |
99.9% |
99.8% |
99.8% |
Construction Report - November 1999
|
# |
Location |
|
1. |
Mission Apartments - 79 Units |
|
2. |
Whitter Place Apartments - 24 Units |
|
3. |
Sunshine Apartments - 5 Units |
|
4. |
Conseco Fieldhouse - 1 Unit |
|
|
|
|
