Time Warner Cable Report
Subscriber Totals - May 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
64,926 |
64,328 |
-598 |
|
Basic Only |
2,916 |
2,929 |
13 |
|
Bulk Units |
3,172 |
3,172 |
0 |
|
Commercial Customers |
1,054 |
1,064 |
10 |
|
System Total - Indianapolis |
72,068 |
71,493 |
-575 |
|
HBO |
29,410 |
28,999 |
-411 |
|
Cinemax |
18,432 |
18,302 |
-130 |
|
Showtime |
11,581 |
11,354 |
-227 |
|
Disney |
3,970 |
3,990 |
20 |
|
Starz! |
11,366 |
11,339 |
-27 |
|
Total Residential Pays |
74,759 |
73,984 |
-775 |
|
Homes Passed |
155,464 |
155,508 |
44 |
|
Additional Outlets |
42,520 |
42,379 |
-141 |
Operator's Incoming Calls Report - May 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
40,260 |
222,830 |
581,748 |
|
Total Calls Handled |
39,404 |
218,226 |
569,429 |
|
# of Calls Answered Within 30 Seconds |
36,374 |
200,592 |
525,543 |
|
% of Calls Answered Within 30 Seconds |
92.3% |
92.0% |
92.4% |
|
# of Calls Abandoned After 30 Seconds |
188 |
1,182 |
2,258 |
|
% of Calls Abandoned After 30 Seconds |
0.46% |
0.49% |
0.38% |
|
Average Answer Time ( in seconds) |
9.3 |
10.0 |
8.6 |
|
Busy Rate |
1.02% |
1.4% |
1.5% |
|
Total Hours Staffed |
1,488 |
7,248 |
17,472 |
Service Interruption Report - May 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
53 |
300 |
1,031 |
|
# of Planned Outages |
6 |
23 |
256 |
|
% of Planned Outages |
11.32% |
7.58% |
20.5% |
|
# of Unplanned Outages |
47 |
277 |
775 |
|
% of Unplanned Outages |
88.7% |
92.4% |
79.5% |
|
# of Subscribers Out |
23,756 |
147,700 |
314,821 |
|
Total Subscriber Outage Hours |
8,393 |
45,940 |
639,631 |
|
Total System Customer Hours |
53,454,168 |
255,668,760 |
683,120,136 |
|
Reliability % |
99.98% |
99.98% |
99.90% |
|
Total Duration Hours |
53.11 |
342.85 |
2,756 |
|
Average Duration per Outage (Hrs.) |
1.00 |
1.13 |
2.25 |
|
Average Customers per Outage |
448 |
452 |
306 |
Service Call Report - May 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,628 |
15,686 |
42,691 |
|
Total Service Calls Scheduled |
2,112 |
10,236 |
25,487 |
|
Total Service Calls Completed |
2,054 |
9,984 |
24,770 |
|
Same Day |
483 |
2,310 |
6,433 |
|
Within 24 Hours |
1,265 |
5,875 |
13,665 |
|
% Within 24 Hours |
85.1% |
82.8% |
81.6% |
|
Within 36 Hours |
78 |
952 |
3,552 |
|
% Within 36 Hours |
88.9% |
92.7% |
96.1% |
|
After 36 Hours |
228 |
847 |
1,121 |
|
% After 36 Hours |
11.1% |
7.3% |
3.9% |
Installation Report - May 1999
| |
Month |
YTD |
|
Total Installs Scheduled |
3,558 |
20,351 |
|
Total Installs Completed |
2,810 |
15,805 |
|
# Within 7 Days |
2,414 |
13,303 |
|
Customer Requests After 7 Days |
394 |
2,477 |
|
# After 7 Days |
2 |
25 |
|
% Within 7 Days |
99.9% |
99.8% |
Construction Report - May 1999
|
# |
Location |
|
1. |
Beards Apartments - 5 Units |
|
