Time Warner Cable Report
Subscriber Totals - March 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
65,171 |
65,320 |
149 |
|
Basic Only |
2,858 |
2,864 |
6 |
|
Bulk Units |
3,172 |
3,172 |
0 |
|
Commercial Customers |
1,049 |
1,048 |
-1 |
|
System Total - Indianapolis |
72,250 |
72,404 |
154 |
|
HBO |
29,930 |
29,562 |
-368 |
|
Cinemax |
18,263 |
18,406 |
143 |
|
Showtime |
11,804 |
11,715 |
-89 |
|
Disney |
3,806 |
3,960 |
154 |
|
Starz! |
10,718 |
11,190 |
472 |
|
Total Residential Pays |
74,521 |
74,833 |
312 |
|
Homes Passed |
155,266 |
155,423 |
157 |
|
Additional Outlets |
42,186 |
42,481 |
295 |
Operator's Incoming Calls Report - March 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
47,686 |
139,180 |
596,922 |
|
Total Calls Handled |
46,289 |
136,136 |
584,417 |
|
# of Calls Answered Within 30 Seconds |
41,649 |
124,007 |
538,856 |
|
% of Calls Answered Within 30 Seconds |
90.0% |
91.2% |
92.3% |
|
# of Calls Abandoned After 30 Seconds |
538 |
849 |
2,757 |
|
% of Calls Abandoned After 30 Seconds |
1.1% |
0.6% |
0.5% |
|
Average Answer Time ( in seconds) |
14.7 |
11.2 |
8.5 |
|
Busy Rate |
1.77% |
1.6% |
1.4% |
|
Total Hours Staffed |
1,488 |
4,320 |
17,432 |
Service Interruption Report - March 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
53 |
193 |
1,164 |
|
# of Planned Outages |
3 |
15 |
337 |
|
% of Planned Outages |
5.66% |
7.62% |
25.4% |
|
# of Unplanned Outages |
50 |
178 |
827 |
|
% of Unplanned Outages |
94.3% |
92.4% |
74.6% |
|
# of Subscribers Out |
6,463 |
116,151 |
414,692 |
|
Total Subscriber Outage Hours |
7,667 |
28,907 |
930,259 |
|
Total System Customer Hours |
50,757,168 |
153,368,352 |
703,642,752 |
|
Reliability % |
99.98% |
99.98% |
99.87% |
|
Total Duration Hours |
65.18 |
229.62 |
3,387 |
|
Average Duration per Outage (Hrs.) |
1.23 |
1.18 |
2.60 |
|
Average Customers per Outage |
122 |
556 |
345 |
Service Call Report - March 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
2,759 |
8,609 |
43,650 |
|
Total Service Calls Scheduled |
1,755 |
5,491 |
25,076 |
|
Total Service Calls Completed |
1,710 |
5,360 |
24,341 |
|
Same Day |
478 |
1,390 |
6,741 |
|
Within 24 Hours |
982 |
3,199 |
13,205 |
|
% Within 24 Hours |
85.4% |
85.7% |
82.2% |
|
Within 36 Hours |
250 |
724 |
3,928 |
|
% Within 36 Hours |
100.0% |
99.0% |
98.3% |
|
After 36 Hours |
- |
47 |
468 |
|
% After 36 Hours |
0.0% |
1.0% |
1.7% |
Installation Report - March 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
4,095 |
13,152 |
50,916 |
|
Total Installs Completed |
3,296 |
10,051 |
41,369 |
|
# Within 7 Days |
2,808 |
8,365 |
34,262 |
|
Customer Requests After 7 Days |
484 |
1,671 |
7,078 |
|
# After 7 Days |
4 |
15 |
29 |
|
% Within 7 Days |
99.9% |
99.8% |
99.9% |
Construction Report - March 1999
| # |
Location |
Units |
| 1. |
Calvin Fletcher Apartments |
22 Units |
| 2. |
Pleasant Run Children's Home |
1 Unit |
|
