Time Warner Cable Report
Subscriber Totals - June 1999
| |
Beginning |
Ending |
Net Gain/Loss |
|
Full Cable Service (excluding Basic Only) |
64,328 |
63,934 |
-394 |
|
Basic Only |
2,929 |
2,934 |
5 |
|
Bulk Units |
3,172 |
3,352 |
180 |
|
Commercial Customers |
1,064 |
1,061 |
-3 |
|
System Total - Indianapolis |
71,493 |
71,281 |
-212 |
|
HBO |
28,999 |
28,798 |
-201 |
|
Cinemax |
18,302 |
18,258 |
-44 |
|
Showtime |
11,354 |
11,208 |
-146 |
|
Disney |
3,990 |
3,956 |
-34 |
|
Starz! |
11,339 |
11,314 |
-25 |
|
Total Residential Pays |
73,984 |
73,534 |
-450 |
|
Homes Passed |
155,508 |
155,328 |
-180 |
|
Additional Outlets |
42,379 |
42,489 |
110 |
Operator's Incoming Calls Report - June 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Calls Received |
39,556 |
262,386 |
560,803 |
|
Total Calls Handled |
38,467 |
256,693 |
548,697 |
|
# of Calls Answered Within 30 Seconds |
36,372 |
236,964 |
508,621 |
|
% of Calls Answered Within 30 Seconds |
94.5% |
92.5% |
92.8% |
|
# of Calls Abandoned After 30 Seconds |
108 |
1,290 |
2,176 |
|
% of Calls Abandoned After 30 Seconds |
0.27% |
0.46% |
0.38% |
|
Average Answer Time ( in seconds) |
7.8 |
9.7 |
8.5 |
|
Busy Rate |
1.10% |
1.4% |
1.5% |
|
Total Hours Staffed |
1,440 |
8,688 |
17,472 |
Service Interruption Report - June 1999
| |
Combined |
YTD |
Last 12 Months |
|
Total # of Outages |
63 |
363 |
898 |
|
# of Planned Outages |
6 |
29 |
212 |
|
% of Planned Outages |
9.52% |
7.90% |
19.2% |
|
# of Unplanned Outages |
57 |
334 |
686 |
|
% of Unplanned Outages |
90.5% |
92.1% |
80.8% |
|
# of Subscribers Out |
10,742 |
158,442 |
268,448 |
|
Total Subscriber Outage Hours |
18,219 |
64,160 |
445,168 |
|
Total System Customer Hours |
51,322,320 |
306,991,080 |
673,906,296 |
|
Reliability % |
99.96% |
99.98% |
99.93% |
|
Total Duration Hours |
72.98 |
415.84 |
2,110 |
|
Average Duration per Outage (Hrs.) |
1.16 |
1.14 |
2.04 |
|
Average Customers per Outage |
171 |
405 |
296 |
Service Call Report - June 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Service Calls Received |
3,080 |
18,766 |
40,020 |
|
Total Service Calls Scheduled |
1,853 |
12,089 |
24,526 |
|
Total Service Calls Completed |
1,804 |
11,788 |
23,837 |
|
Same Day |
621 |
2,931 |
6,207 |
|
Within 24 Hours |
887 |
6,762 |
13,208 |
|
% Within 24 Hours |
83.6% |
83.0% |
81.9% |
|
Within 36 Hours |
287 |
1,239 |
3,502 |
|
% Within 36 Hours |
99.5% |
93.9% |
96.7% |
|
After 36 Hours |
9 |
856 |
921 |
|
% After 36 Hours |
0.5% |
6.1% |
3.3% |
Installation Report - June 1999
| |
Month |
YTD |
Last 12 Months |
|
Total Installs Scheduled |
3,494 |
23,845 |
51,946 |
|
Total Installs Completed |
2,745 |
18,550 |
42,240 |
|
# Within 7 Days |
2,113 |
15,416 |
34,939 |
|
Customer Requests After 7 Days |
630 |
3,107 |
7,280 |
|
# After 7 Days |
2 |
27 |
21 |
|
% Within 7 Days |
99.9% |
99.8% |
99.9% |
Construction Report - June 1999
| # |
Location |
Units |
|
1 |
3137 N. Central Avenue |
24 Units |
|
2 |
Lugar Towers |
225 Units |
|
3 |
Waterman Apartments |
7 Units |
|
4 |
Indiana Surgery Center |
1 Unit |
|
5 |
Cozy Restaurant |
1 Unit |
|
